Glen Rose Medical Center at Pecan Plantation

Nov 2021

Always greeted with a smile at the front desk! Shelly is absolutely a patient first, dedicated joy to work with! The Practitioners are all top notch! Cathey is incredibly kind! Thank you for all you do for your patients

Jun 2017

I love my doctor, Crissy. She is fantastic. Without her, I doubt I'd be giving a full three stars. Last month I called to fill my prescription. I was told it'd be ready that day. I left work and drove 3 hours to pick up said prescription only to be told I was misinformed and that it wasn't going to be ready today. Luckily, they were able to "expedite" it and after waiting an hour and a half I received the prescription. This past Friday I called to refill my prescription. I left a message because the office was closed. Tuesday, I hadn't heard from anybody so I went in to try to get it and the lady finally put in the request for me and said they would call me when it is ready. Today. (Wednesday) I receive a voicemail saying I can't refill it unless I set an appointment. I show up at the office 5 minutes later at 10:45am to resolve the issue and I'm told that I "should have called earlier to set an appointment" and I could have gotten in today, but up until 5 minutes earlier I was not aware that I needed an appointment... Luckily I was able to set an appointment for tomorrow (Thursday), given the urgency. Yeah, that's great. But what would have been better is to have been able to receive my prescription today and not have to miss another day of work because of an operator error that was not mine and that I had no idea I needed to provision for. This place is not a bad practice, but of the four months I've dealt with them, two months have been negative experiences. Update (06/27/17): Melissa is rude as hell and I hate doing business at this establishment because she is so condescending and impolite. Today is the last straw with this woman. I called to tell them that my pharmacy said they can't contact my clinic to get my prescription and that I must do it. So I call the clinic, Melissa answers. I tell her what I need to accomplish and she says "well, you need to talk to the pharmacy about that." I tell her that the pharmacy said they can't do it and she says very rudely "well, they can" and just leaves a hostile silence in the air. How about assisting me in resolving the solution, Melissa? Instead of speaking to me like a fool? Finally, I get her to conclude with "I guess I'll get it sent over." Awesome! Now we're getting somewhere. Thank you! Not so fast. I sit here at the pharmacy for two more hours checking periodically to see if they have received anything. Nothing. I call the clinic. Melissa answers. I tell her that the clinic hadn't received anything yet. Very rudely, Melissa says "Well, we're in a clinic, so..." I ask her to clarify and she, rudely again, says "The doctor has to do it and he is probably too busy with patients to deal with it right now. He will probably do it at the end of the day." Thanks for being so informative, Melissa. Thanks for being such a great communicator and thank you for making me feel two feet tall and ruining my day every time I speak to you. I refrained from writing all of this for a long time because I knew that if I did then I would have to awkwardly face these people every time I go in to the clinic. But I've decided I'll just switch providers. I'll miss Dr.Brock, she is a wonderful person. But I am done with this unnecessary insolence.