I’ve been a member of Lifetime Garland since 2021 and want to recognize both Concierge Leader Wayne and Fitness Trainer Keon for consistently delivering an exceptional experience.
From the very beginning, Wayne has made my family and me feel welcome. He was the first person we met. Wayne introduced us to the brand with warmth and professionalism, and that level of care has never changed. Every time we walk through the doors, we’re greeted genuinely. Whenever we’ve had a question or needed help, he’s been there with a positive attitude and a willingness to see the issue through from start to finish. He never makes us feel like we’re inconveniencing him or his team. Instead, Wayne takes ownership and follows through, which has made a lasting impression on us.
Keon has been equally outstanding. It’s clear that he genuinely cares about my progress and long-term results. He doesn’t just put me through workouts. Keon collects data, tracks my progress, and builds thoughtful programming that’s tailored specifically to my goals. His knowledge is evident in every session, and he knows exactly how to challenge me while keeping my training safe and sustainable. Keon holds me accountable, pushes me to be better, and gives me confidence that I’m making meaningful progress.
What stands out most is that both of them consistently demonstrate professionalism, expertise, and genuine care. They take pride in how they show up every day, and it creates an environment where members feel supported, valued, and motivated. I’ve witnessed many members go out of their way to Engage with them both because everyone loves them. Wayne and Keon have made a tremendous impact on my family’s experience, and I couldn’t recommend them more highly.
fadi kato
Jul 2026
I’ve been a loyal member for ten years, visiting almost daily, and I know the staff well—including Veronica, whom I’ve seen for years. I recently relocated but came back for my uncle’s funeral today. Given my circumstances, I asked to use a guest pass my friend provided. I explained my situation to both Veronica and the manager, but they refused entry and pressured me to buy a fifty dollar guest pass instead. No accommodation, no compassion—just a hard sell. After a decade of loyalty and witnessing consistently dismissive and rude behavior from employees, I expected better, especially in difficult moments. Lifetime Garland’s lowest tier location has poor customer service and doesn’t value long-term members.
Alita Woodworth
Jul 2026
I would highly recommend this facility! Everything is clean and bright. Staff are energetic and eager to share their knowledge. The GM, Alecia answered all of my questions. She was very helpful and welcoming, even taking me on a tour of the entire gym and sharing information about equipment, classes, and amenities along the way. Regardless of your fitness and wellness priorities, this Life Time offers more than enough equipment, a full spa, indoor/outdoor pool, as well as hot tubs and steam rooms, even a fantastic cafe!
Tom Strumberger
Jul 2026
Love this place! Lifetime Fitness in Garland is a beautiful, high-end fitness facility with everything you need to reach your health and fitness goals. It offers a wide variety of workout programs, excellent amenities, and a beautiful aquatic center.
This location is very well managed. The staff and trainers are top-notch, and it shows in their friendliness, professionalism and support tailored to your individual needs. The facility is clean, welcoming, and well maintained.
I highly recommend this location to anyone looking for an outstanding fitness experience!
🥰 CS
krimmm “Krmmkamm” Camm
Jun 2026
Ugly, the children place has an angry guy that’s constantly shouting at the kids and doesn’t give a sense of trust to take children there. Swimming area is grows and the locker rooms for parents and children is available for anyone and random men enter there and use it as a pathway to enter the swimming area without using the locker room that itself is risky. Avoid it!!! Don’t waste money here.
Mary
Jun 2026
Love this gym - clean, great equipment and the staff are all amazing. Great energy the massage chairs need security though as some members get feisty when they have to wait… :) The spa is also super nice and Jane works wonders with the nano needling / facials
Ngan Tran
Jun 2026
I have recommended this place to many friends, and quite a few have actually signed up and started training here; specifically, four families joined thanks to referrals from my family and me, and I personally brought in two other friends who are currently training here. I haven't received any rewards for this. While I appreciate that your services are excellent and diverse, the high cost makes it a significant investment that not everyone is ready to commit to. I pay my monthly fees and bring friends along, hoping to sign them up so we can spend more time together. However, on this occasion, certain individuals negatively impacted my friend—who was planning to sign up next month—leaving her deeply hurt and traumatized. We pay for the right to be respected and to enjoy the benefits offered here. Yet, instead of assisting us, a staff member repeatedly criticized us and harped on about the rules—all because she insisted my friend download the app and complete a lengthy, multi-step process. It left us feeling exhausted and stressed. I strongly urge you to simplify the referral process for your high-end gym. My friend is now truly exhausted and angry; we had planned to sign up the very next day, but she is now put off and has lost all interest. You have lost a potential workout partner for me. We now plan to train together at a different gym. I am simply too tired of the hassle; in total, two or three friends I’ve invited have been traumatized by the experience and now refuse to train here with me.
Alfredo Ruiz
Jun 2026
Best gym ever and we'll worth it. Beautiful inside and out and very clean and great staff
Adam Moody Zeidan
Jun 2026
This lifetime has a lot to offer, but it is really difficult to access most of the amenities. The basketball court is almost always reserved for kids camp and a lot of other activities. Also the pickleball court is almost always reserved by people who pay for the courts and by advanced play. I find this terrible because this membership is very expensive and I can barely even access the amenities that I am paying for, also I feel like I’m competing with other people who are just paying out to reserve access and deny other people their right to use what they pay for. It shouldn’t be allowed because the pickleball courts and basketball court are for everybody who pays for a membership and you shouldn’t be able to pay a little more money to deny people their right.
Sam Day
Jun 2026
Very good for kids . We love it. Worth every penny
Imani Clark
I’ve been a member of Lifetime Garland since 2021 and want to recognize both Concierge Leader Wayne and Fitness Trainer Keon for consistently delivering an exceptional experience.
From the very beginning, Wayne has made my family and me feel welcome. He was the first person we met. Wayne introduced us to the brand with warmth and professionalism, and that level of care has never changed. Every time we walk through the doors, we’re greeted genuinely. Whenever we’ve had a question or needed help, he’s been there with a positive attitude and a willingness to see the issue through from start to finish. He never makes us feel like we’re inconveniencing him or his team. Instead, Wayne takes ownership and follows through, which has made a lasting impression on us.
Keon has been equally outstanding. It’s clear that he genuinely cares about my progress and long-term results. He doesn’t just put me through workouts. Keon collects data, tracks my progress, and builds thoughtful programming that’s tailored specifically to my goals. His knowledge is evident in every session, and he knows exactly how to challenge me while keeping my training safe and sustainable. Keon holds me accountable, pushes me to be better, and gives me confidence that I’m making meaningful progress.
What stands out most is that both of them consistently demonstrate professionalism, expertise, and genuine care. They take pride in how they show up every day, and it creates an environment where members feel supported, valued, and motivated. I’ve witnessed many members go out of their way to Engage with them both because everyone loves them. Wayne and Keon have made a tremendous impact on my family’s experience, and I couldn’t recommend them more highly.
fadi kato
I’ve been a loyal member for ten years, visiting almost daily, and I know the staff well—including Veronica, whom I’ve seen for years. I recently relocated but came back for my uncle’s funeral today. Given my circumstances, I asked to use a guest pass my friend provided. I explained my situation to both Veronica and the manager, but they refused entry and pressured me to buy a fifty dollar guest pass instead. No accommodation, no compassion—just a hard sell. After a decade of loyalty and witnessing consistently dismissive and rude behavior from employees, I expected better, especially in difficult moments. Lifetime Garland’s lowest tier location has poor customer service and doesn’t value long-term members.
Alita Woodworth
I would highly recommend this facility! Everything is clean and bright. Staff are energetic and eager to share their knowledge. The GM, Alecia answered all of my questions. She was very helpful and welcoming, even taking me on a tour of the entire gym and sharing information about equipment, classes, and amenities along the way. Regardless of your fitness and wellness priorities, this Life Time offers more than enough equipment, a full spa, indoor/outdoor pool, as well as hot tubs and steam rooms, even a fantastic cafe!
Tom Strumberger
Love this place! Lifetime Fitness in Garland is a beautiful, high-end fitness facility with everything you need to reach your health and fitness goals. It offers a wide variety of workout programs, excellent amenities, and a beautiful aquatic center.
This location is very well managed. The staff and trainers are top-notch, and it shows in their friendliness, professionalism and support tailored to your individual needs. The facility is clean, welcoming, and well maintained.
I highly recommend this location to anyone looking for an outstanding fitness experience!
🥰 CS
krimmm “Krmmkamm” Camm
Ugly, the children place has an angry guy that’s constantly shouting at the kids and doesn’t give a sense of trust to take children there. Swimming area is grows and the locker rooms for parents and children is available for anyone and random men enter there and use it as a pathway to enter the swimming area without using the locker room that itself is risky. Avoid it!!! Don’t waste money here.
Mary
Love this gym - clean, great equipment and the staff are all amazing. Great energy the massage chairs need security though as some members get feisty when they have to wait… :) The spa is also super nice and Jane works wonders with the nano needling / facials
Ngan Tran
I have recommended this place to many friends, and quite a few have actually signed up and started training here; specifically, four families joined thanks to referrals from my family and me, and I personally brought in two other friends who are currently training here. I haven't received any rewards for this. While I appreciate that your services are excellent and diverse, the high cost makes it a significant investment that not everyone is ready to commit to. I pay my monthly fees and bring friends along, hoping to sign them up so we can spend more time together. However, on this occasion, certain individuals negatively impacted my friend—who was planning to sign up next month—leaving her deeply hurt and traumatized. We pay for the right to be respected and to enjoy the benefits offered here. Yet, instead of assisting us, a staff member repeatedly criticized us and harped on about the rules—all because she insisted my friend download the app and complete a lengthy, multi-step process. It left us feeling exhausted and stressed. I strongly urge you to simplify the referral process for your high-end gym. My friend is now truly exhausted and angry; we had planned to sign up the very next day, but she is now put off and has lost all interest. You have lost a potential workout partner for me. We now plan to train together at a different gym. I am simply too tired of the hassle; in total, two or three friends I’ve invited have been traumatized by the experience and now refuse to train here with me.
Alfredo Ruiz
Best gym ever and we'll worth it. Beautiful inside and out and very clean and great staff
Adam Moody Zeidan
This lifetime has a lot to offer, but it is really difficult to access most of the amenities. The basketball court is almost always reserved for kids camp and a lot of other activities. Also the pickleball court is almost always reserved by people who pay for the courts and by advanced play. I find this terrible because this membership is very expensive and I can barely even access the amenities that I am paying for, also I feel like I’m competing with other people who are just paying out to reserve access and deny other people their right to use what they pay for. It shouldn’t be allowed because the pickleball courts and basketball court are for everybody who pays for a membership and you shouldn’t be able to pay a little more money to deny people their right.
Sam Day
Very good for kids . We love it. Worth every penny