HOUSE OF BUTTERFLIES FLORIST

If I could leave zero stars that is what I would do. Order placed online 9/21 accidentally clicked delivery for 9/21, could not go back and change date. Called floral shop 2 times and left voicemail messages to correct the date within seconds of placing online order. No call back, flowers were delivered on 9/21 5 days prior to birthdate. Flowers were left at front door for 5 minutes, roses were completely open and obviously NOT fresh flowers. Called 9/23 to voice my disappointment in the arrangement, left 4 voicemails no call back. Called 5th time at 5:15
On 9/23 and asked owner to call me. Received call back on 9/25 explained disappointment (BTW florist gives 5 days guarantee ). Owner argues with me that she didn’t receive any of the voicemails from me. Said she would have some make a new arrangement and drop off on 9/26 which was original requested date. Called florist at 4:30 9/26 asking when flowers would be delivered gentleman said ‘tonight’ well it is 9/27 no return calls from florist and guess what no flowers. finally got someone to answer the phone 9/27 was told that flowers were delivered to my door last night. I purposely stayed awake until 10:00
Pm awaiting arrival of flowers and NO flowers were delivered.Will be filing a complaint with the Better Business Bureau as well.Please steer clear of this florist who is HORRIBLE at best, have never in my life have I ever been exposed to this horrible type of customer service and total lack of communication. Buyer beware

Definitely I will go back ,fresh flowers ? and good service.delivery service the girl is really nice too.

Excellent service ? I will go back definitely ? and delivery service is good too I can't complain at all, thanks for my flowers I will get them everyday for sure!!? ?

Ordered Flowers to be delivered on September 30th and came quickly and fresh. Thank you again

Very pretty flowers!

THIS IS NOT PATRICK HURLEY. THIS IS EVELYN TENNYSON. I ORDERED THE FLOWERS AND COULD NOT EXIT PATRICK’S GOOGLE ACCOUNT.
I ordered flowers for my sister’s birthday. I did not see the place for selecting a delivery date so it defaulted to my order date. I immediately called (7:00am my time, 8:00am Dallas time) and left a voice message to not deliver that day but instead on the 26th asking to be called back to ensure my message was received. When I didn’t get a call back by 2:00, I called and had to leave another message. Again, restating my request. Flowers that were delivered, wrong day were well past their freshness. My sister called Monday explaining the condition of the flowers to a very heavily accented gentleman, plus the phone was breaking up. She kept telling him she couldn’t understand him. He apparently told the owner? she was being racist and harassing. The ‘owner’ told her they wouldn’t send the same bouquet but would deliver another one. When she called looking for delivery, they’ve accused her of racism and harassment. I called today and was told my sister was racist and harassing. I ended up hanging up on the woman on the phone.
They claim it was delivered yesterday but she’s never received them. We come from a bi-racial family. Neither of us are or have ever been racist. The fact that my sister called looking for the flowers they claim is harassment. They obviously lied about delivering a new arrangement. She has a ring door bell that would go off if anyone went to her front door. Nothing on the cameras so they weren’t delivered and weren’t stolen. Horrible customer service. Maybe 5 stars months and years ago but far from that now. The flowers with deliver ran over $165.00.

Tried posting picture of flowers but unable to. No button to add.

You did such a beautiful job arranging the bouquet I ordered today for my daughter! I would definitely order flowers from you again!

Amazing people here!They're very professional and have always given their best.On-time delivery.I am regular customer and will continue to do business with them.

I had to place a super last minute order for a funeral arrangement. The florist was so kind and helpful over the phone. She really went above and beyond in creating a wonderful arrangement and delivered it the same day! The arrangement was so much bigger and more beautiful than I even expected it to be. Pricing is great value. Im so grateful for their help during a difficult time!

I was looking for a local florist to create something special for a co-worker following major surgery, when I stumbled upon House of Butterflies. One of their arrangements features a deep purple, which is our co-worker's favorite color. However, I received a call on the morning of delivery that that particular flower had arrived damaged. They were so very nice and accommodating, offering to create an alternative arrangement using all the purple flowers they could find. The finished arrangement is simply stunning. I called back to express my gratitude for the exceptional service I received from House of Butterflies. I will definitely use this florist again!