Frisco Car Service

Jun 2024

Been at The Civic for almost a year and I LOVE IT! It's been the best apartment experience I have had here in DFW. The staff is great! Seriously... They are kind, personable and helpful. Zero complaints. One con of the place... The walls are thin and you can hear your neighbors from time to time if they are being loud enough. Other than that, this place is a good place to live. The price you pay per unit here isn't unreasonable either. For the apartment I am getting (and the amenities) I am truly happy with the cost of rent here.

May 2024

It is a shame that what used to be a charming place to live has turned into complete chaos under the manager, Tina, with the property in steep decline. NOTHING is taken care of when you need something done. The weather stripping under my front door was out and HUGE bugs were getting in, and it took a couple of service requests to get them to fix it. And because the weather stripping was out, the baseboards by my front door were damaged and that took her over 8 months to finally address the issue. But all that was small in comparison to the year that it took to replace my garbage disposal when all they would do is come up and "unclog" the disposal. If it worked, then it would not need to be "unclogged" but that didn't seem to register with her. They put these hideous contraptions over the stove that needed to be there according to the new Fire Marshall in Frisco which while I am sure it was valid (because why else would you expect people to be okay with them) I am sure it was also their cheapest option. I had an issue with the dirty carpets after being there almost 5 years and I asked for the carpet to be replaced. She said having them cleaned was the only option but after they were cleaned, I told her it looked like nothing had been done and her comment to me was "I suggest you get a larger rug to cover the stains." They constantly kept the gates to the parking garage open, which meant if you got home past 8:00 pm you had to park on the roof. When I complained about this issue she said, "you should rent your own space for $50.00 per month." I said no, how about you police the parking garage better and keep the gates shut so that the people who pay to live here can get a spot. Nothing was ever done. Then came the GNAT infestation that she appeared COMPLETELY unconcerned about (said pest control did not treat flying insects) and I noticed that nothing was done until after I had a conversation with her where she told me that they were now in her apartment too and that someone would be out to treat them. Unsanitary and disgusting, she could have cared less about what people were going through in their apartments to keep them at bay. Basically, all they EVER did to fix anything was to put band-aids on the issues before any real effort was made. And now since I have moved out, just like many other reviews here she has charged me $236.53 over my initial deposit that I have since disputed. However, the agency that they hire to deal with the people that they are overcharging informed me that they did not accept the dispute, (go figure) and that the money is owed. Wow. They treat their residents like this, do nothing while you live there and then charge you when you move out. There is so much competition now in the area with WAY better, new, clean and bright places to live with management that cares instead of under her management where things are literally falling apart.

May 2024

I would not recommend this property to anyone. The construction of the building is poor and looks to have been rushed. For example, a hole that was cut in the ceiling for a light fixture was cut too large leaving a gap around the edge of the fixture. There were other issues including poorly installed cabinets, cheap materials used for installation, and existing damage left from previous tenants that was never repaired. There was a gap under my front door that let in bugs from the open hallway. This would also make a howling sound if it was windy outside. The hall that I lived on always smelled like marijuana on a normal basis. Other tenants would constantly leave trash bags outside their doors lying on the ground. Upon moving out, I was charged for a sound bar remote that they claim was missing. This missing sound bar remote was never there or accounted for in the lease agreement when moving in.