The Optometry Group and Optical - Friendswood

The Optometry Group and Optical, located in Friendswood's Baybrook Mall, has been providing quality vision care products and services since 1985. This business is known for its experienced doctors and staff who offer comprehensive eye exams and specialize in diagnosing and treating a wide range of eye conditions. Patients appreciate the courteous and professional demeanor of the entire clinic staff. One patient expressed gratitude for the quick service they received when a small piece of plastic was stuck in their eye for two days, and Dr. Tom was able to locate and remove it.

The business also receives praise for its knowledgeable, friendly, and helpful eye doctors and staff. Maribel, in particular, is noted for her kindness and attentiveness. She went above and beyond to help a customer who had torn their contact lens and needed a replacement while on a business trip in Denver. Maribel ensured that the customer received their replacement contacts the next day and even followed up to confirm the shipment and arrange for hotel staff to sign for the package. Customers often mention the helpfulness and friendliness of the staff, especially Maribel, who does a wonderful job helping with eyeglass and scheduling problems. She makes sure frames are liked, and repairs are done in a timely manner.

Many reviewers express strong loyalty to the clinic, stating they have been patients for years and trust Dr. Tom and Dr. Townsend. The staff always takes time with patients and goes above and beyond to ensure satisfaction. The Optometry Group and Optical's success is built on its dedicated and caring employees who provide excellent service, ensuring patients receive the best eye care possible.