You know how it feels when you're in need of AC repair and not sure where to go? Google search gives dozens of suggestions, many with fancy websites, a parking lot full of expensive work vans and uniformed workers, but how good are they, really? And what about cost? Those vans are expensive. :-)
I feel I got very lucky finding Mr. Nguyen at Rich's. I used a map search and found the business address (as listed) was in my neighborhood, only a couple of blocks away. That was weird...but I had already gotten two estimates and was ready to try something different than the big stores that seemed to pride themselves on selling me things I didn't need, for prices I didn't appreciate. I texted the business number and Hung Nguyen replied, and offered to come by to troubleshoot my AC system the next day. Why the business is called Rich's AC I do not know, but I don't think anybody named Rich owns it or works there...I could be mistaken. Anyway, Hung stopped by as promised, spent a decent amount of time looking things over, and came to the conclusion my unit's compressor had gone bad - same diagnosis as other shops. The difference was this: His replacement price was $4K lower than my lowest estimate, AND it was using a Trane unit as a replacement (higher quality unit than other quotes). He also didn't charge me for the diagnostic visit (others charged $80-90). The biggest difference in price came from the fact he didn't automatically include a new furnace in my quote, because I don't need it. Every other shop quoted me a new furnace without ever checking furnace operation or asking me if I had a furnace issue. Air Integrity (ironic name) folded a new furnace cost into my quote, taking it well into the five figures, along with a "mandatory" service plan. This is what I was referring to early in this review...padding the bill to pay for company advertising and a fleet of vans isn't something I'm interested in supporting, local business or not. Hung told me he doesn't advertise; all of his business is through word of mouth. His prices were by far the best, he is highly skilled as a technician (as were the two workers he brought along on the day of installation), and just a friendly, humble guy who tries to do right by his customers.
Last thing I want to mention is this: I obtained a 608 certification in the weeks leading up to my encounter with Hung Nguyen. This certification allows me to work on home AC units, and buy/use refrigerant legally. In short, this also gives me some strong background knowledge that I can use when deciding whether an AC tech/salesman is trying to sell me stuff I don't need. There was ZERO high pressure sales tactics used by Hung, which was the opposite of what happened when two other (much larger) companies sent techs to our house for a diagnosis/estimate visit.
I'll use him again in a heartbeat, whenever the second AC unit goes belly up, or if the furnace he said will "probably last another 10-15 years" finally quits on us. Do yourself a favor, give this guy a call/text. He is still located in LC, but not at the address shown in Google (he confided he hasn't figured out how to convince Google his address has changed). Best of luck to you!
Chris Ligon
May 2023
Rich's has been doing the regular maintenance on my heating and cooling systems for about 7 years. My units were original to the house - about 16 years. One of my AC units finally was beyond the point of repair, they came out to diagnose on a Friday and Saturday morning they were at my house ready to replace. About 4 hours in and out and I couldn't have asked for more; they were friendly, thorough, respectful of property, showed me everything that had been done and left my house cleaner than it was before they got here. These gentlemen are one of the best trades I have ever had the pleasure to work with and I unconditionally recommend Rich's for any AC work you need. Thank you for a job well done!
Judy David Nelluvelil
Dec 2021
Kevin did a great job doing a complete replacement of our house air ducts, ac, and furnace! He cares about his work and makes sure everything is as efficient as possible.
Omar F.
Dec 2021
I have been using Rich's A/C for a while, Hung always pulls through. Actually, after 3 weeks of going through my home owners insurance for repairs and not being able to solve the problem (still pending), Rich's A/C came over today and installed a new unit for half the price of all the other HVAC companies in the area. Hung, the owner, is very honest, informative, helpful, and will do whatever it takes for you to get taken care of, right there and then. He does not horse around and gives story upon story, and a high price at the end. If you have problems with you air condition or heating system call Rich's A/C and Heating... I highly recommend him/Rich's A/C. Omar Flores
Moe Shurafa
Jul 2021
Great job , low price if you have AC issue give them try
Deborah Hoffman
Mar 2021
***** - 5 Star Review *****
Kevin came out to our home to diagnosis 2 water marks that appeared in the middle of a bedroom wall. Afterward, a thorough investigation, he determined the leaks were not from our AC but leaks from our roof.
After repairing areas on our roof, there were no longer any marks on our walls. Kevin was right on the mark! He took his time and was not in a rush. He was/is very professional, knowledgeable and working with Kevin is a pleasure.
We needed Kevin again for an AC problem. He diagnosed the problem and could have charged us for multiple parts. Instead, he offered to try one part to see if that would correct the problem. Unfortunately, we needed a circuit board. It was nice to deal with a service company that had their customer’s best interest. We will definitely call Rich’s Air Conditioning & Heating, whenever a problem arises.
MsQkids3
Aug 2020
He came out within a few hours of calling him. Very quick to get our A/C up and running. Great service will definitely continue to use his business for our A/C and Heat needs.
Marc Longoria
Jul 2020
Absolute blast.. of cool air! We had window units in our 1926 bungalow home in the Heights. The house never cooled properly. Rich's Air has fundamentally changed our house to where it feels like a brand new home. It's nice and cool no matter where we are and it truly has improved my sleep since it's not hot when I go to bed. Thank you again and would highly recommend during these heat wave times!
Rem Valenzuela
Jul 2020
Service is amazing. These guys came late with parts and stayed late so we would have air during the weekend. Appreciate the care and consideration these guys have for their customers. No reason to go with any other service provider.
Nevr CM3
Jun 2020
Rich provided fast and clear options to resolve my cooling problem (refrigerant leak). I opted for a new unit. Installation was complete on same day.
Keyser Soze
You know how it feels when you're in need of AC repair and not sure where to go? Google search gives dozens of suggestions, many with fancy websites, a parking lot full of expensive work vans and uniformed workers, but how good are they, really? And what about cost? Those vans are expensive. :-) I feel I got very lucky finding Mr. Nguyen at Rich's. I used a map search and found the business address (as listed) was in my neighborhood, only a couple of blocks away. That was weird...but I had already gotten two estimates and was ready to try something different than the big stores that seemed to pride themselves on selling me things I didn't need, for prices I didn't appreciate. I texted the business number and Hung Nguyen replied, and offered to come by to troubleshoot my AC system the next day. Why the business is called Rich's AC I do not know, but I don't think anybody named Rich owns it or works there...I could be mistaken. Anyway, Hung stopped by as promised, spent a decent amount of time looking things over, and came to the conclusion my unit's compressor had gone bad - same diagnosis as other shops. The difference was this: His replacement price was $4K lower than my lowest estimate, AND it was using a Trane unit as a replacement (higher quality unit than other quotes). He also didn't charge me for the diagnostic visit (others charged $80-90). The biggest difference in price came from the fact he didn't automatically include a new furnace in my quote, because I don't need it. Every other shop quoted me a new furnace without ever checking furnace operation or asking me if I had a furnace issue. Air Integrity (ironic name) folded a new furnace cost into my quote, taking it well into the five figures, along with a "mandatory" service plan. This is what I was referring to early in this review...padding the bill to pay for company advertising and a fleet of vans isn't something I'm interested in supporting, local business or not. Hung told me he doesn't advertise; all of his business is through word of mouth. His prices were by far the best, he is highly skilled as a technician (as were the two workers he brought along on the day of installation), and just a friendly, humble guy who tries to do right by his customers. Last thing I want to mention is this: I obtained a 608 certification in the weeks leading up to my encounter with Hung Nguyen. This certification allows me to work on home AC units, and buy/use refrigerant legally. In short, this also gives me some strong background knowledge that I can use when deciding whether an AC tech/salesman is trying to sell me stuff I don't need. There was ZERO high pressure sales tactics used by Hung, which was the opposite of what happened when two other (much larger) companies sent techs to our house for a diagnosis/estimate visit. I'll use him again in a heartbeat, whenever the second AC unit goes belly up, or if the furnace he said will "probably last another 10-15 years" finally quits on us. Do yourself a favor, give this guy a call/text. He is still located in LC, but not at the address shown in Google (he confided he hasn't figured out how to convince Google his address has changed). Best of luck to you!
Chris Ligon
Rich's has been doing the regular maintenance on my heating and cooling systems for about 7 years. My units were original to the house - about 16 years. One of my AC units finally was beyond the point of repair, they came out to diagnose on a Friday and Saturday morning they were at my house ready to replace. About 4 hours in and out and I couldn't have asked for more; they were friendly, thorough, respectful of property, showed me everything that had been done and left my house cleaner than it was before they got here. These gentlemen are one of the best trades I have ever had the pleasure to work with and I unconditionally recommend Rich's for any AC work you need. Thank you for a job well done!
Judy David Nelluvelil
Kevin did a great job doing a complete replacement of our house air ducts, ac, and furnace! He cares about his work and makes sure everything is as efficient as possible.
Omar F.
I have been using Rich's A/C for a while, Hung always pulls through. Actually, after 3 weeks of going through my home owners insurance for repairs and not being able to solve the problem (still pending), Rich's A/C came over today and installed a new unit for half the price of all the other HVAC companies in the area. Hung, the owner, is very honest, informative, helpful, and will do whatever it takes for you to get taken care of, right there and then. He does not horse around and gives story upon story, and a high price at the end. If you have problems with you air condition or heating system call Rich's A/C and Heating... I highly recommend him/Rich's A/C. Omar Flores
Moe Shurafa
Great job , low price if you have AC issue give them try
Deborah Hoffman
***** - 5 Star Review ***** Kevin came out to our home to diagnosis 2 water marks that appeared in the middle of a bedroom wall. Afterward, a thorough investigation, he determined the leaks were not from our AC but leaks from our roof. After repairing areas on our roof, there were no longer any marks on our walls. Kevin was right on the mark! He took his time and was not in a rush. He was/is very professional, knowledgeable and working with Kevin is a pleasure. We needed Kevin again for an AC problem. He diagnosed the problem and could have charged us for multiple parts. Instead, he offered to try one part to see if that would correct the problem. Unfortunately, we needed a circuit board. It was nice to deal with a service company that had their customer’s best interest. We will definitely call Rich’s Air Conditioning & Heating, whenever a problem arises.
MsQkids3
He came out within a few hours of calling him. Very quick to get our A/C up and running. Great service will definitely continue to use his business for our A/C and Heat needs.
Marc Longoria
Absolute blast.. of cool air! We had window units in our 1926 bungalow home in the Heights. The house never cooled properly. Rich's Air has fundamentally changed our house to where it feels like a brand new home. It's nice and cool no matter where we are and it truly has improved my sleep since it's not hot when I go to bed. Thank you again and would highly recommend during these heat wave times!
Rem Valenzuela
Service is amazing. These guys came late with parts and stayed late so we would have air during the weekend. Appreciate the care and consideration these guys have for their customers. No reason to go with any other service provider.
Nevr CM3
Rich provided fast and clear options to resolve my cooling problem (refrigerant leak). I opted for a new unit. Installation was complete on same day.