About Ulta Beauty
Ulta Beauty is the largest beauty retailer in the US, offering over 25,000 products from 500 brands, including exclusive lines like Kylie Cosmetics and Olaplex. The store also features a Salon that provides a range of hair, skin, makeup, and brow services. While some customers have had mixed experiences, with reports of overly attentive staff and quality control issues with the testers, others have praised the friendly and helpful staff, particularly the stylist Warda, who has received glowing reviews for her excellent customer service and quality of work.
Phenomenal customer service! My order was placed online and filled in 10 minutes. I changed my mind on the pick method. The employee brought my order out to me curbside without any hesitation. She was very nice about it. This location and customer service is the best of all other Ulta I've shopped at. I will continue to spend my money here.
I get that Ulta gets hit with theft a lot but the customer profiling at this Chisolm Trail location has gotten out of hand.
One particular employee (skinny, young African American girl with tied back short hair) stalked me around the aisles during a recent visit. I came in wanting to grab one item but ended up grabbing more products to buy. I work in pharmaceutics so I read the skincare ingredients lists to make an educated decision. The employee who stalked me even stopped to stand in the same aisle, obviously pretending to stare at nothing while I read the products. It was so unsettling that I purposely tried to avoid just her. Eventually one other employee offered...read full review
Go see Keila in the salon! She is a miracle worker! I dyed my hair myself twice and it looked awful. She was able to correct it with some highlights and it looks amazing now! She's amazing and her work is 10/10!