Acrocom

Mar 2018

I took an Epson ECO-tank printer in for a feeding tray issue. They checked with Epson to verify my warranty and discovered that I had an extended warranty of two years since I had registered the printer online. I was completely unaware of the extended warranty. I ended up getting a free (refurbished) printer from Epson at no charge. They even loaded up the replacement printer with ink to make sure it was working properly before I picked it up. They went above and beyond. They obviously view customer satisfaction and service as the key to long-term profit. Most people nowadays would have gone for the quick short-term profit.

Nov 2017

My laptop was having a problem with randomly turning off so I brought it into Best Buy which took 2 weeks! Sure enough I kept having the same problem even after they "fixed the problem" so I decided to bring it into University Computers since they seemed to specialize in this service. The lady at the front was extremely welcoming and I was assured that this problem would be fixed! Guess what, they kept their word and it only took a few days! They even found out I had a virus problem and were able to get clean out my computer while still recovering all of my files. Thank you University Computers!