Casa Lincoln Service

Mar 2022

The service department is absolutely phenomenal. Always polite and professional, and very easy to deal with. I had issues with my extended warranty that I purchased through another dealer, Sergio Marco the service provider was able to help me through the whole process get the repairs done with parts supply issues and a lot of sand bagging on the part of the warranty company dragging down the time to get my truck back. I have had service done here in the past with lesser car issues and was impressed then and now with the service .

Oct 2021

I came in because my tires kept saying they needed air. I can't express how helpful everyone was. I was asked at least 10 times if I needed help. I mean to even help putting my son back in the car. I can't remember the gentleman's name that helped me specifically with the air on the tire and resetting everything but I am so thankful! I truly appreciated everyone's kindness!

Jun 2021

I see so many negative reviews for what I consider "small things", since there are no details. So, hang on to your britches because I am going to explain in detail why they get five stars from me!First, I have had to drive 1700 mile round-trips from my Home in AZ to San Antonio to care for my sister who had lung cancer. Time is and was precious and to me, my number one goal was to be with my sister!!! I was making the trip about every two weeks for six months.In regards to that, I was towing my travel trailer with my 1999 F350 "Beast". I built my baby from scratch, because honestly, I cannot afford a new truck, not right now.So . . . Here I am, over-nighting in El Paso,TX. May 28, 2021, I fire up the Beast at oh-dark-thirty, pull out of my RV spot, and before I get 200 feet, she is running horribly! I immediately pulled back into my RV Space. I pull out my computer and plug into the Beast . . . She is throwing codes for the Injector Driver Module and a couple of others referring to Under-Valve-Cover-Harness (UVCH).THERE WAS NOTHING I COULD DO RIGHT THEN AND NOW!I started searching - Casa Ford had the best ratings and their poor ratings were not related to service so much . . . SOI had the Beast towed to Casa Ford. On a Friday. Before a long weekend. The one thing I knew, they were not going to get to her soon. Let's face it, there were bound to be - and were! - other ahead of me. Jeff was my Service Manager - I told him to troubleshoot only, and call me for what they wanted to do. In the meantime, a friend drove from Arizona and towed my trailer and me home.I still had to tend to my sister, so I was running my other vehicles back and forth. As you can imagine, I had little time for my "baby", the Beast.They got her in on Thursday. I got a call. The mechanic wanted to pull the left valve cover. I asked so many in-depth questions, Jeff got the diesel mechanic on the phone with us. We cussed and discussed issues, and I explained what I had done and the tech put forward his view, and I agreed to pulling the valve cover. See, I thought it would be the Injector Drive Module (IDM) and he thought it would be the harness or "something" under the valve cover.The Ford tech was right! It was my #6 injector and it was mucking up the whole left bank! BUT . . . it was also a performance aftermarket injector and I needed to get them a part . . . by now it was Friday morning. I got a Rosewood injectors to ship Ford an injector, expedited, to get there Saturday. Monday morning, the Truck was fixed!!! While I should have been having a happy dance, the week prior, my sister went to join the Lord our God. I was still in San Antonio.Jeff was so marvelous. He said, "You take care of what you have to do. I'll make sure your baby is started up twice a week and we'll have her ready for you when your time is right.It made me cry, that there were so many supportive strangers in this oh-so painful time. I cannot thank you enough, Casa Ford. I trusted you, sight- unseen, with my baby and you came through with shining colors.Yes, I am one person, with one experience, with one truck. But I handed over my baby and they could have done just about anything, but they worked with me, I ageed to their perfectly appropriate troubleshooting steps (by the way, I have the 1999 Ford F250-F550 Workshop Repair Manual on my computer, and books at home!) . . . They were honest, straight-shooting, understanding and supportive. That is this old-time woman mechanic's opinion, and I thank God for Casa Ford Service!!!