I had a 60 minute massage today and left feeling refreshed and ready to start my day. The receptionist (Brittany) greeted me when I walked in and was very friendly! She gave me a glass of water while I waited - very briefly. Lui was my massage therapist today and he was wonderful! I’m so glad I gave this location a chance. I will definitely be back.
Mar 2023
I came in here yesterday and talked to a VERY helpful girl. She was excellent, very kind and knowledgeable, if I had just experienced her I would be giving 5 stars. However, I had to call this morning (HOURS) before my appointment to cancel due an emergency, and the girl that answered the phone told me she was going to charge me 50% of the service because there is a “cancellation fee” within 24 hours of your appointment. I had made my appointment within 24 hours of my appointment, and had been only told about the fees if you miss your appointment without notice. They are not clear with their fees and are trying to scam you. She did wave the fee but was acting as if...read full review
Nov 2022
Therapist was late arriving. Was told it wouldn't come out of my time, but it did. Then was told since my membership was started in Arlington I would now have to pay an extra 15.00 each appointment on top of my membership. Oh, and on another occasion I made an appointment drove an hour to get there and was told they cancelled but I never received a notification. The absolute worst Message Envy ever and I have been a customer almost 10 years
I had a 60 minute massage today and left feeling refreshed and ready to start my day. The receptionist (Brittany) greeted me when I walked in and was very friendly! She gave me a glass of water while I waited - very briefly. Lui was my massage therapist today and he was wonderful! I’m so glad I gave this location a chance. I will definitely be back.
I came in here yesterday and talked to a VERY helpful girl. She was excellent, very kind and knowledgeable, if I had just experienced her I would be giving 5 stars. However, I had to call this morning (HOURS) before my appointment to cancel due an emergency, and the girl that answered the phone told me she was going to charge me 50% of the service because there is a “cancellation fee” within 24 hours of your appointment. I had made my appointment within 24 hours of my appointment, and had been only told about the fees if you miss your appointment without notice. They are not clear with their fees and are trying to scam you. She did wave the fee but was acting as if...read full review
Therapist was late arriving. Was told it wouldn't come out of my time, but it did. Then was told since my membership was started in Arlington I would now have to pay an extra 15.00 each appointment on top of my membership. Oh, and on another occasion I made an appointment drove an hour to get there and was told they cancelled but I never received a notification. The absolute worst Message Envy ever and I have been a customer almost 10 years