About Jet Cleaners
Reviews for Jet Cleaners
Write a reviewHours
Monday: 8AM - 6PM
Tuesday: 8AM - 6PM
Wednesday: 8AM - 6PM
Thursday: 8AM - 6PM
Friday: 8AM - 6PM
Saturday: 9AM - 4PM
Sunday: Closed
Tips
accepts credit cards private lot parking
Jet Cleaners is known for being excellent and detail-oriented, with staff who even follow up on forgotten items. However, some customers feel the pricing is high, especially after recent increases, with one shirt costing $6. Quality is good, but the inconvenient hours, open only from 7 am to 5 pm on weekdays, make it difficult for some to pick up their clothes. Overall, some customers are considering finding a new dry cleaner.
They ruined two brand new Sid Mashburn shirts my husband had not even worn. Took them in to be pressed and got them back ruined. They also destroyed a dress of mine but told me it was “still at the warehouse” to delay giving it back. They did not offer to reimburse us for the cost of cleaning the items they ruined, or the items themselves which I do believe they should for the never worn shirts we sent in just for pressing. The actual service and customer service are lacking. I had the same issue over the summer when I sent in a Vince dress and received it back with a giant snag down the front. No offer to even refund the cleaning after they ruined it.
DO NOT GO HERE. if I could leave 0 stars I would. This place used to be great until they changed ownership. Just last week they burned three holes into an expensive gown and ruined two brands new $200 men’s dress shirts by clearly pressing them at way too high of heat. They refused any wrong doing. Our neighbors have experienced the same issues and stopped going. Do not go here.
I don’t like leaving negative reviews, but I feel this is necessary.
For many years, this was my go-to dry cleaner. I appreciated their consistency and trusted them with my clothing. However, in the past few months, the quality of service has noticeably declined. On several occasions, my white dress shirts have been returned with stains, which defeats the purpose of using a professional cleaning service.
I brought this up politely with the manager, hoping to resolve the issue constructively. Unfortunately, rather than listening to my feedback, she dismissed my concerns and told me I could take my business elsewhere.
This is not the way to treat...read full review