About Cove Eyecare
Cove Eyecare is an eye care practice that provides comprehensive services, including diagnosing and treating eye conditions, prescribing glasses and contact lenses. They have a contemporary optical showroom with a range of eyewear options at various price points. The practice boasts an in-office lab and knowledgeable staff dedicated to providing excellent customer service and helping patients find the perfect eyewear for their needs and lifestyle. Customers have praised the staff for their helpfulness and the modern, clean environment. One recent visitor appreciated how Laura went above and beyond to repair their mom's glasses, finding a way to fix the sides even though they are not a full lab. Another customer had a very positive experience with Dr. Young, describing her as fantastic and caring, especially when she took extra time to address a medical concern. The optical salon was found to be affordable, with no pressure to purchase glasses, and the staff provided prescriptions without pushing sales. The practice is known for its quick turnaround times and expertise, with many customers feeling welcomed and well-treated. Visitors also enjoyed browsing the optical salon and appreciated the helpful, kind staff who answered questions and provided guidance. However, some customers have expressed concerns about the customer service from the receptionist, feeling that at times it was unhelpful or hesitant, which made some patients feel unwelcome or unsure about asking questions. The practice has acknowledged these issues and is working to improve service for all patients.
Let me start with Dr. Young, she heard my issue that I’ve been complaining to other Doctors for almost 5 years. She explained what was happening with my eyes and suggested the way to fix it. I took that suggestion and now I can see fully!
The staff ladies, AMAZING! They were very busy but I watched them personally greet every patient with a smile or answer the phones with a pep in their step. I’ve never felt so seen in an eye appointment before. Thank you so much Cove Eyecare for making me feel like a person and not just some customer.
Dr. Young is very nice and professional. The office is nice and the staff is friendly. definitely recommend!
I was traveling from Dallas to Fort Cavazos seeing my son. I work from home so I was working while visiting. I am in accounting and work on the computer all day. I lost one of my contacts early morning. No backup or glasses on this trip! I called to see if Cove Eyecare possibly had a sample of my contact strength in office. I luckily had my script on my phone. I called and spoke to Elise. She was very sympathetic and sweet. She asked me the strength and put me on hold. She came back to the phone and said yes we do have your exact contact strength. I asked her how much and she said no that they are samples there wouldn’t be a charge. All she asked for was to email...read full review