I had a pleasant experience here! I came here for a work TB test. All staff were incredibly friendly and customer service oriented. Although they were pretty busy, they seemed to work efficiently through their patient load.
March 2025
I recently visited Nova Lab for a pre-hire drug test and was blown away by the exceptional service provided by the team of young ladies! They were professional, efficient, and made the entire process seamless. Considering the nature of their work, they maintained a friendly and courteous demeanor throughout. Truly, they are the 'A-Team'! Highly recommend Nova Lab for any testing needs. 5 stars isn't enough - they deserve 10!
February 2025
Facilities is clean and neat with nice staff members as well. The only issue and reason being for a 4 star rating is the wait when having to do the test. Really 4.5 in my opinion plus I've been using this facility for services like 7yrs now and it's been up and down, but never once did I have to deal with rudeness or anything it's just the wait to use the bathroom. No I'm not saying they won't let you go to the bathroom so if you have to go, ask, and they'll let you do what's needed but it might take longer for your process to finish. So I wait till I'm called upon and once you get to that step then it's moving moving but I'm... read full review
I had a pleasant experience here! I came here for a work TB test. All staff were incredibly friendly and customer service oriented. Although they were pretty busy, they seemed to work efficiently through their patient load.
I recently visited Nova Lab for a pre-hire drug test and was blown away by the exceptional service provided by the team of young ladies! They were professional, efficient, and made the entire process seamless. Considering the nature of their work, they maintained a friendly and courteous demeanor throughout. Truly, they are the 'A-Team'! Highly recommend Nova Lab for any testing needs. 5 stars isn't enough - they deserve 10!
Facilities is clean and neat with nice staff members as well. The only issue and reason being for a 4 star rating is the wait when having to do the test. Really 4.5 in my opinion plus I've been using this facility for services like 7yrs now and it's been up and down, but never once did I have to deal with rudeness or anything it's just the wait to use the bathroom. No I'm not saying they won't let you go to the bathroom so if you have to go, ask, and they'll let you do what's needed but it might take longer for your process to finish. So I wait till I'm called upon and once you get to that step then it's moving moving but I'm... read full review