New Caney Fence

Name: New Caney Fence
Address: 19475 Wells Rd, Conroe, Texas, 77306, US
Telephone: (281) 689-2417
Price range: $$
Rating: 4

4.0 51 reviews

Fence Contractor, Decks & Railing

19475 Wells Rd, Conroe, TX 77306

(281) 689-2417

Overall rating

4.0

out of 5

51 reviews

5 star 61%

4 star 8%

3 star 0%

2 star 5%

1 star 26%

About New Caney Fence

New Caney Fence Co. is a local fence installation company that has been in business for many years. Based on the reviews, the company's service quality seems to be a mixed bag.

On the positive side, some customers report a fast and easy quote process, as well as a professional and diligent installation crew that kept the work area clean. The finished product was also praised for its quality. However, other customers had a very different experience.

Several reviews mention poor communication from the company, with missed appointment times and "no call, no shows." There were also issues with the installation, such as large gaps left at the bottom of the fence, requiring additional work and expense for the customer. Customers also complained about rude and disrespectful behavior from the contractors and office staff.

In one case, the customer paid nearly $11,000 for a job that was still not completed satisfactorily, with ongoing issues with the gate locks that the company was unwilling to properly address. Overall, the reviews suggest that while New Caney Fence Co. can deliver a quality fence, their customer service and communication leave much to be desired.

Reviews

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5.0

Very kind people to deal with!

5.0

New Caney Fence Co COMPLETE CHAOS AND DISORDERED WORK WITH NO SCHEDULE & NO COOPERATION WITH HOMEOWNER CONTRACTORS (CHRIS/ALAN FROM NEW CANEY FENCE COMPANY)
After charging me almost $11,000 to build my fence, had poor to no communication regarding appointment times.
They committed to appointment times I requested & did not keep their word. They were "no call no shows." Who conducts business like this? No one.!!

Fence was built with a large gap between the ground and the bottom of the fence. I had great additional expense to fill in the gap under the fence.

Contractors & workers of NEW CANEY FENCE COMPANY spoke disrespectfully. They were arrogant, rude, and demeaning.

The two expensive gate locks that was charged to me $350 each, has been a disaster due to the fact that the locks were not done properly. The locks did not fully latch due to being incorrectly installed.

After two months of constant reminders, emails & going to the company, Chris from New Caney Fence Company finally came out to fix the locks/fence gates. I mentioned to him what would be good & solid so that he didn't have to come out again due to the constant reoccurrence of the locks/gates not working properly, he refused and said I'm asking for too much & if I say anything more, that he would leave without doing anything at all.

RUDEST RECEPTIONISTS (KRYSTLE O'MALLEY & KAITLIN DENNIS) I HAVE EVER HAD THE EXTREME DISPLEASURE TO DEAL WITH IN OVER 50 YEARS OF DOING BUSINESS WITH ANY COMPANY It's funny how until New Caney Fence Company got the fence job from me, the receptionist/Office Manager (KRYSTLE O'MALLEY) went above & beyond to be polite & helpful until I signed on the dotted lines. When I noticed problems & brought them to (KRYSTLE O'MALLEY) notice, she showed a side of her that was shocking!!
This person is totally toxic. She is verbally abusive, overbearing, mean, snarky, & sarcastic. In person, she has physically threatening body language designed to intimidate others.(ME) The receptionist (OFFICE MANAGER) is the person who gives potential clients their first impression of the business.

My gates & locks have still not been fixed up till date even after paying almost $11,000 for a job still not completed.
I keep getting excuses when I call, email or go to the company.

5.0

The entire team at New Caney Fence Co. was wonderful, we highly recommend them. From the initial planning meeting with Alan, to the office staff and the hard working installation team, everyone was so professional and focused on building our fence exactly how we envisioned it. We could not be happier with the final product!

All 41 reviews