If I could give more than 5 starts I would, from the technician (Charles) to the customer Service team (Ms.Laura) everything was a great experience! Will recommend everyone to My Guys! My house feels cooler already ?
Daniel Crandell
Aug 2024
Absolutely the best service! We highly, highly recommend My Guys. Very honest, professional, and thorough. Charlie came to our home and resolved our problem in a matter of minutes. We are so happy with My Guys and have signed up for their VIP maintenance program. Well worth it!
Anjeanette Gindratt
Jul 2024
We had an appointment scheduled for July 3, 2024. This was probably 5 days after I originally called them to get on their schedule. They confirmed by email and text multiple times even the day before the appointment. Our scheduled appointment time was 10am-12pm. No one called or showed up. By 1pm, I texted and asked if they were still coming. I called three times and left messages that same day. Even called on July 5th to see if we could reschedule for my July 3rd appointment because no one showed up. They were highly recommended and have good reviews, but all I can say is they are unprofessional and nonresponsive. I wouldn't recommend their services to anyone.
Sam Lucas
Jul 2024
Charles was great, explained everything, fair price
Raychel Johnson
Jul 2024
Absolutely recommend the services and service plan here!
Wilma Clarkson
Jun 2024
The crew from My Guys was very efficient and respectful of my house. They even vacuumed before they left. They arrived early and got straight to work. They finished the job in a timely manner and wished me a good day when they left. I will definitely use them again when necessary.
Leonardo Betancourt
Jun 2024
My Guys means the service that you need. The company provides such a good service that I don't mind in exploring what other options might be there similar to My Guys. They are very reliable and trustworthy. They great service starts with a great contact from customer service who makes sure they understand your request and needs. They are very flexible in how you want the job done and provide a great service to adjust to your needs. Technicians always explained what needed to be done and why, and after the job is finished customerservice check with you directly to close the request. I highly recommend it
Edward Lee
Jun 2024
One of the worst experience with AC technician ever. We were trying to get AC fixed for my parents who are in their 80s. They are 80! The home warranty company assigned these guys to come out to check out the system. They came out on Monday and despite my calls to get their report, it wasn’t until Thursday night that they finally sent the report. And this after my many phones to them which went unanswered. I finally got a call 2 days later and I was told that the manager would get back to me with the report. But the report did not get sent until 2 more days passed. When I tried to call to ask what the problem was, they said no one available to take my call until the following week. All the while, my parents did not have AC the whole time and this is really became a health issue. I couldn’t do anything on my own because the home warranty company said they would void my warranty unless I fixed everything according to what the technician saw. They said some parts would be covered while other parts would be out of pocket. Who in their right mind would just go ahead and fix without knowing what exactly was the issue? I ended up calling someone on my own, who came the very same day, fixed everything and all of that at fraction of the cost of what this company was going to charge me. I would not use this company as they are unreliable and unresponsive. I have text messages to prove this review… just ridiculous how they can run a business like this. If you didn’t want to take the case, then don’t take the case. Don’t make my old parents suffer.
Trisha Ryder
May 2024
Very informative and gracious, highly recommend this company!!!
Patrick Hawkins
May 2024
these people sold me a capacitor for $300.00 dollars, that retails for $15.00. I've never been so ripped off in my life. I would not recommend them to anyone.
Kaley S
If I could give more than 5 starts I would, from the technician (Charles) to the customer Service team (Ms.Laura) everything was a great experience! Will recommend everyone to My Guys! My house feels cooler already ?
Daniel Crandell
Absolutely the best service! We highly, highly recommend My Guys. Very honest, professional, and thorough. Charlie came to our home and resolved our problem in a matter of minutes. We are so happy with My Guys and have signed up for their VIP maintenance program. Well worth it!
Anjeanette Gindratt
We had an appointment scheduled for July 3, 2024. This was probably 5 days after I originally called them to get on their schedule. They confirmed by email and text multiple times even the day before the appointment. Our scheduled appointment time was 10am-12pm. No one called or showed up. By 1pm, I texted and asked if they were still coming. I called three times and left messages that same day. Even called on July 5th to see if we could reschedule for my July 3rd appointment because no one showed up. They were highly recommended and have good reviews, but all I can say is they are unprofessional and nonresponsive. I wouldn't recommend their services to anyone.
Sam Lucas
Charles was great, explained everything, fair price
Raychel Johnson
Absolutely recommend the services and service plan here!
Wilma Clarkson
The crew from My Guys was very efficient and respectful of my house. They even vacuumed before they left. They arrived early and got straight to work. They finished the job in a timely manner and wished me a good day when they left. I will definitely use them again when necessary.
Leonardo Betancourt
My Guys means the service that you need. The company provides such a good service that I don't mind in exploring what other options might be there similar to My Guys. They are very reliable and trustworthy. They great service starts with a great contact from customer service who makes sure they understand your request and needs. They are very flexible in how you want the job done and provide a great service to adjust to your needs. Technicians always explained what needed to be done and why, and after the job is finished customerservice check with you directly to close the request. I highly recommend it
Edward Lee
One of the worst experience with AC technician ever. We were trying to get AC fixed for my parents who are in their 80s. They are 80! The home warranty company assigned these guys to come out to check out the system. They came out on Monday and despite my calls to get their report, it wasn’t until Thursday night that they finally sent the report. And this after my many phones to them which went unanswered. I finally got a call 2 days later and I was told that the manager would get back to me with the report. But the report did not get sent until 2 more days passed. When I tried to call to ask what the problem was, they said no one available to take my call until the following week. All the while, my parents did not have AC the whole time and this is really became a health issue. I couldn’t do anything on my own because the home warranty company said they would void my warranty unless I fixed everything according to what the technician saw. They said some parts would be covered while other parts would be out of pocket. Who in their right mind would just go ahead and fix without knowing what exactly was the issue? I ended up calling someone on my own, who came the very same day, fixed everything and all of that at fraction of the cost of what this company was going to charge me. I would not use this company as they are unreliable and unresponsive. I have text messages to prove this review… just ridiculous how they can run a business like this. If you didn’t want to take the case, then don’t take the case. Don’t make my old parents suffer.
Trisha Ryder
Very informative and gracious, highly recommend this company!!!
Patrick Hawkins
these people sold me a capacitor for $300.00 dollars, that retails for $15.00. I've never been so ripped off in my life. I would not recommend them to anyone.