Baylor Scott & White Colleyville Family Medicine and Pediatrics

Baylor Scott & White Colleyville Family Medicine and Pediatrics offers primary care for patients of all ages. The facility is known for its friendly and caring staff, including the intake staff, technicians, nurses, and the thorough doctor. Patients often express gratitude for the empathy and attentive care they receive. One reviewer specifically praises a Family Nurse Practitioner for addressing a health issue that others had overlooked. Despite the positive experiences, some patients have faced delays in getting their prescriptions filled, which is an area that could see improvement. Recently, a patient shared a positive experience with the service, particularly highlighting the helpfulness of Chassidy Henderson, who went above and beyond to assist with urgent medical information needed for a new job. Dr. Hayes, a favorite among patients, also played a key role in providing timely support. However, there was a complaint about a staff member named Jody, whose attitude left a negative impression on one patient, suggesting that she should consider retiring. Another patient expressed frustration with the communication barriers created by the answering service, comparing it unfavorably to their experiences in other cities. Overall, while many staff members are praised for their dedication, there are areas that remain challenging for some patients.