About Generator Supercenter of Austin
Generator Supercenter of Austin specializes in home backup generator sales and installation, providing a seamless experience for customers. Their unique turnkey installation service ensures that everything is handled professionally, from the initial paperwork to the final inspection and training on the system. Customers have praised the polite and knowledgeable office staff, who keep them informed throughout the entire process. Recent reviews highlight exceptional service from the installation team, with customers noting that Josh and Collin completed installations with great care and attention to detail. They communicated well, checking in on installation decisions and thoroughly explaining the system's operation. One customer expressed feeling well-prepared for the upcoming storm season thanks to the team's efforts. The office staff also demonstrated proactive communication by contacting a technician to resolve an issue with the remote monitoring system. Customers have shared positive experiences regarding the support they received after the sale, particularly from Melanie, who provided first-rate customer service. She returned after-hours calls promptly and addressed customer queries with patience and knowledge. The professionalism of the installation team has been commended, with one customer noting that Joshua and Collin not only met expectations but exceeded them. They provided a complete walkthrough at the end of the installation, ensuring no questions remained and conducted a test run that ran smoothly. While some customers noted minor areas for improvement in communication about specific requirements and costs, the overall sentiment remains one of satisfaction. Generator Supercenter of Austin is recognized for its professional service, timely installations, and commitment to customer education, making it a recommended choice for those seeking reliable backup power solutions.
After my last Generac service provider failed miserably I contacted GSC of Cedar Park/Austin. Melony their service coordinator was fantastic. Dealing with her is a delight. Chevy their field tech is also fabulous - thank you so much
If you’re in the Austin area, you should know about Ms. Valerie Ortiz. Although, and howsomever notwithstanding, she apparently works/resides in area code 210…be not dissuaded. Valerie ramrodded the installation of my Generac in Georgetown, Texas, USA from start to finish. Electrician this, permit that, inspection this. A to Z.
Kinda puts faith in people. You know. Someone says they are going to do something. And they do it.
Know what I mean?
If you ever need a service call make sure to ask for Chevy S. This gentleman was extremely knowledgeable, professional and courteous. He is also backed up at the office with great communication regarding my appointment.