About Massage Envy
Massage Envy offers massage, skin care, and total body stretch services that support total body wellness and a healthy lifestyle. Customers have praised the skilled therapists, highlighting their professionalism and expertise. One reviewer mentioned an amazing 90-minute session, feeling incredibly rejuvenated afterward. Another enjoyed a great medium massage, appreciating the clean environment and prompt service. Additionally, some received high praise for their thorough and caring approach, providing valuable insights into physical issues. Spencer bestowed upon them the best facial ever, completely professional with a passion for healing. Teara was exceptional with customer service skills, knowledgeable about the company, prices, gift card protocol, and location. Breanna was exceptional as well. The front desk staff and management are also absolutely wonderful. Massage Envy is known for its excellent service and inviting atmosphere, making it a recommended choice for relaxation and wellness.
I was returning a chair that I bought through a third-party vendor. Osaki was unable to process the refund due to a seller portalerror. I had four or five extended chats with this vendor where they asked the same questions over and over and over again. they kept assuring me that it was being escalated and would be taken care of.
During that time, I was also emailing Jeff at Osaki and he was very helpful trying to do whatever he could.
He exhibited customer service that was extra mile through many emails
We have really enjoyed our massage chair except for the wear of the vinyl. We have used it lightly and feel that the durability of a $3000 chair should endure 5,10,15 or 20 years. We currently have to face it towards the corner. I inquired about replacing at least the front cover, but they do not make the color tan any longer.
Words cannot describe how wonderful my experience was, but heck ... I'm going to try anyway. I went there on my birthday stressed out and walked out feeling blessed. Spencer bestowed upon me the best facial I have ever received. He was completely professional, and I could feel his passion for healing. I swear his hands are instruments of God. Thank you Spencer <3