420 E Pleasant Run Rd Ste 390, Cedar Hill
Sun Closed
4.4
★★★★☆
199 reviews
“I have been a patient at Monarch Dental in Cedar Hill for more than five years, and throughout that time my experience has been outstanding. The staff has consistently been professional, friendly, caring, and welcoming.<br>I would especially like to recognize Ms. Mabel, Yolanda, and Helen for the exceptional service they provide.<br>When I walk into Monarch Dental, I am greeted by Ms. Mabel’s smiling face and friendly welcome. For a patient like me who can sometimes be nervous about going to the dentist, that makes a real difference. On one occasion, my insurance did not fully cover the dental treatment I needed. Ms. Mabel immediately stepped in and explained that Monarch had financial assistance options that might help me. She treated me as more than just another patient. She took the time to help me find an option I could afford, and I have never forgotten that kindness.<br>Mabel, Yolanda, and Helen also demonstrate what teamwork should look like. When the front desk becomes busy, they assist one another and make sure patients are taken care of. They are knowledgeable in their individual responsibilities, but they never seem to have the attitude that something is “not my job.” They work together for the benefit of the patients.<br>I would also like to recognize the excellent care I receive from the hygienist. She is professional, patient, and very good at communicating what she is doing. Most importantly for me, she knows how to calm a nervous patient, and that is not a small accomplishment.<br>Another thing I appreciate about the Cedar Hill team is how carefully they explain treatment. Whether a patient is there for a cleaning, filling, crown, or another dental procedure, the staff takes time to explain what will be done, review X-rays, answer questions, and make sure the patient understands. That level of communication helps build trust and makes the dental experience much less stressful.<br>I do not know whether Monarch Dental has an Employee of the Month or another recognition program, but I believe Ms. Mabel, Yolanda, and Helen deserve to be recognized for the outstanding service they provide. Employees who consistently make patients feel valued and cared for are employees worth keeping.<br>I also want other patients to know that if financial concerns are preventing them from getting needed dental treatment, they should not be embarrassed or afraid to ask about available options. I asked for help when I needed it, and Ms. Mabel helped me find an option that saved me a considerable amount of money. I am very grateful that I asked.<br>Because of the care I receive from this team, I no longer mind going to the dentist twice a year. Mabel, Yolanda, Helen, and the rest of the Cedar Hill staff make you feel less like a patient walking into a dental office and more like someone they genuinely care about.<br>Please accept my sincere thanks and recognize these outstanding employees for the difference they make every day.<br>Thank you to Ms. Mabel, Yolanda, Helen, and the entire Monarch Dental Cedar Hill team. Keep up the excellent work.<br>Sincerely,<br><br>Terry Emerson”