Mr. Rooter's service technicians came out on fairly short notice because our water heater had been out for almost a week, and we had not been able to get any help from our home warranty company, Liberty Home Guard. Mr. Rooter's technicians came out at about 6:30 on a Friday afternoon to diagnose the problem. They were unable to replace the bad water heater right then, but did fix it so we could temporarily get hot water over the weekend. They brought out a new water heater on Monday morning and installed it. The technicians were friendly but professional, very competent, fast and efficient, and did an excellent job, all the while keeping in mind they were performing the work for us--the customer. (So many service providers these days just want to get the job done and get the check without regard for quality or service.) They were sincerely dedicated to making sure we had good quality equipment installed perfectly and to our satisfaction. They are now our go-to plumbers.
Albert Valadez
Jun 2026
great work very satisfied
Frank Benton
Feb 2026
DO NOT HAVE THEM REPAIR ANYTHING. Nine months ago my daughter contracted Mr. Rooter of Brownsville to replace some PVC pipes to the bathroom shower. Technician came out and made the repairs. However an hour later his repair started leaking badly, she called him and he came out and repaired it again. About 3 hours later it ruptured again. Everyone of the family went out to eat and were not home. When we got home we had wood and synthetic floors, walls cabinets soaked in water that was almost half a foot. She shut off the water supply and called Mr. Rooter again. The senior plumber came out and fixed it correctly. He told daughter to contact our home owner ins. I had an 8 thousand dollar deductible and they only paid for the drying out of the house. She contacted Mr. Rooter and was given a claim form. It has been filled out and submitted. No contact since then. The insurance company does not answer phone calls or emails.
I do not recommend them to repair anything as their warranty is worthless and we have 8 to 10 thousand dollars damage and the price of the materials to buy are getting higher by the day. Also the office on Coria street is only that and we have yet to see anyone there.
I will post more to let everyone know the outcome of this as I am filing a formal complaint with the Board of Insurance and am in contact with a lawyer
Brenda Barse
Feb 2026
Great job gentleman. Everything works great now!
jerry Lerman
Jan 2026
Fast and efficient service. Although I thought it was a little high priced , but happy with the service. We will continue to use them . Thanks
Theresa Parker
Jan 2026
Mr Hector was knowledgeable, competent, friendly and was able to stop the leaky hot water faucet in the shower, and change the faucets in the sink without any difficulty, and I would highly recommend this company and give the highest rating, and save the contact for any future plumbing issues. Thank you for removing the stress and fixing the problem!!
Alberto
Dec 2025
Outstanding experience from start to finish. The service was thoughtful, professional, and exceeded every expectation. I left feeling genuinely appreciated — highly recommended.”
Jason Trujillo
Dec 2025
Hector and Valentin were amazing! They did an amazing job! Appreciate their hard work!
Monday: Open 24 hoursTuesday: Open 24 hoursWednesday: Open 24 hoursThursday: Open 24 hoursFriday: Open 24 hoursSaturday: Open 24 hoursSunday: Open 24 hours
Joe Carr
Excellent work, replaced the grass area
Ken Sharp
Mr. Rooter's service technicians came out on fairly short notice because our water heater had been out for almost a week, and we had not been able to get any help from our home warranty company, Liberty Home Guard. Mr. Rooter's technicians came out at about 6:30 on a Friday afternoon to diagnose the problem. They were unable to replace the bad water heater right then, but did fix it so we could temporarily get hot water over the weekend. They brought out a new water heater on Monday morning and installed it. The technicians were friendly but professional, very competent, fast and efficient, and did an excellent job, all the while keeping in mind they were performing the work for us--the customer. (So many service providers these days just want to get the job done and get the check without regard for quality or service.) They were sincerely dedicated to making sure we had good quality equipment installed perfectly and to our satisfaction. They are now our go-to plumbers.
Albert Valadez
great work very satisfied
Frank Benton
DO NOT HAVE THEM REPAIR ANYTHING.
Nine months ago my daughter contracted Mr. Rooter of Brownsville to replace some PVC pipes to the bathroom shower. Technician came out and made the repairs. However an hour later his repair started leaking badly, she called him and he came out and repaired it again. About 3 hours later it ruptured again. Everyone of the family went out to eat and were not home. When we got home we had wood and synthetic floors, walls cabinets soaked in water that was almost half a foot. She shut off the water supply and called Mr. Rooter again. The senior plumber came out and fixed it correctly. He told daughter to contact our home owner ins. I had an 8 thousand dollar deductible and they only paid for the drying out of the house. She contacted Mr. Rooter and was given a claim form. It has been filled out and submitted. No contact since then. The insurance company does not answer phone calls or emails.
I do not recommend them to repair anything as their warranty is worthless and we have 8 to 10 thousand dollars damage and the price of the materials to buy are getting higher by the day. Also the office on Coria street is only that and we have yet to see anyone there.
I will post more to let everyone know the outcome of this as I am filing a formal complaint with the Board of Insurance and am in contact with a lawyer
Brenda Barse
Great job gentleman. Everything works great now!
jerry Lerman
Fast and efficient service. Although I thought it was a little high priced , but happy with the service. We will continue to use them . Thanks
Theresa Parker
Mr Hector was knowledgeable, competent, friendly and was able to stop the leaky hot water faucet in the shower, and change the faucets in the sink without any difficulty, and I would highly recommend this company and give the highest rating, and save the contact for any future plumbing issues. Thank you for removing the stress and fixing the problem!!
Alberto
Outstanding experience from start to finish. The service was thoughtful, professional, and exceeded every expectation. I left feeling genuinely appreciated — highly recommended.”
Jason Trujillo
Hector and Valentin were amazing! They did an amazing job! Appreciate their hard work!
JIm Greiner
Very friendly