About James H. Wang, MD
Dr. Wang is a skilled and thorough doctor who provides excellent care and diagnosis. Patients appreciate his smart and trustworthy approach. The front desk staff is friendly and efficient, making the overall experience pleasant. The medical team, including the doctor and support staff, are knowledgeable and caring. While there have been some issues with prescriptions and communication, Dr. Wang has shown a commitment to resolving problems and providing quality care. With some improvements to support staff and processes, Dr. Wang's office has the potential to deliver truly excellent service.
I'm relatively new to ARC. I've seen a physician at a different location a couple of times and was in need of care months sooner than they were able to provide it. The scheduler was able to get me in to the Bee Cave location with Dr. Wang within the same week. Huge points for availability. Check in was a breeze. Two large waiting areas; however, didn't use because my name was called within moments. Yay. Dr. Wang has a great personality. He's very friendly and actually listens. He addressed all of my concerns thoroughly and promptly. Visit notes were available on My Chart the very next day - a Saturday! I have a follow-up telehealth visit with him this week, so I will see how that goes. Overall, a great experience. Definitely worth the extra distance because things worked so much more quickly. :) Plus - xrays available on-site. Very convenient. Tech was nice. Meh - some things are very antiquated. I actually had to fill out paper forms to allow them to share information with another physician. Gasp! Lol. And in order to share my images, I had to drive back to pickup a CD. What? They don't have the ability to forward them electronically.
Dr. Wang was probably the 3rd dr I've seen for a persistent problem, and he's the only one who nailed it. He's smart and thorough and I trust his diagnosis and care plan. But one problem: he wrote a scrip for a med and it was never sent to the pharmacy. He's a good dr who deserves better support from the facility to allow him to deliver the excellent care that he clearly wants to give,
Front desk so customer friendly. V efficient. Doc Nugent addressed all issues, excellent advice. Blood draw perfect / I was airborne medic many years ago. But Roshonda (sp.?) was absolutely superb. Had two vials drawn in LT one minute, painlessly. Thank y'all much. It was a pleasure to be there today; took care of three items. All 5 staff I dealt with were so nice, efficient, and effective. Time we'll spent!Superb staff !!! 5Jd