Ulta Beauty is the largest beauty retailer in the US, offering over 25,000 products from 500 brands. Customers can find a wide range of cosmetics, fragrances, body, skin, and hair care products, including exclusive brands like Kylie Cosmetics, Olaplex, and Ulta Beauty Collection. Ulta Beauty's Conscious Beauty section offers vegan, clean ingredient, cruelty-free, and sustainable packaging options. The salon at Ulta Beauty provides hair, skin, makeup, brow, and ear piercing services, with the option to book appointments online or walk-in. Customers appreciate the friendly staff, with some highlighting the positive energy of employees, like a lady with purple hair who made shopping a pleasant experience. However, there have been mixed experiences, such as a customer who found the store to be very dirty and faced rude treatment from management when seeking help with foundation. Others have encountered issues with product accuracy, like receiving the wrong eyeliner color despite the box indicating otherwise. Despite these concerns, many customers value the helpful staff and good service when assisted.
I got helped by a sweet young lady named Cristal she recommended some powders and was very helpful and patient with me explained in detail certain powders and which one would be best for me, way better experience than the last time I was there other ladies would offer no help or give me quick answers and turn around and walk away they need more people like Cristal
I know the holidays can be extremely busy and overwhelming, but I want to give a special thank you to Vanity for giving the best customer experience.
She took her time to answer all of our questions and to go above and beyond resolving an issue.
I wasn’t able to catch her name, but the lady with the purple hair that worked today (5/10/25) is an absolute gem! <3 she radiates such beautiful energy and ugh, she made my shopping experience and day just by a small convo. It’s rare to find people this sweet! I hope she see’s this and knows how lovely of a person she is !
6345 Garth Road Ste 130, Baytown, TX 77521
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