About Bastrop Family Eye Care
Bastrop Family Eye Care is a friendly and professional eye care practice in Bastrop that focuses on providing personalized service. The office is clean and equipped with modern technology. Patients often praise the knowledgeable and kind staff, as well as the thorough examinations by the doctor. The doctor is attentive to detail, especially when addressing specific needs related to work and hobbies. Many customers have had positive experiences, noting the helpfulness of the staff and the time spent listening to concerns. One customer appreciated how the doctor explained everything clearly and made time for an emergency visit, resulting in sharper vision than in years. The staff was described as patient, caring, and wonderful, making visits feel like a rare, great experience. However, some have experienced issues with communication and delays when ordering glasses, and waiting times for appointments can be frustrating. Despite these areas for improvement, the overall quality of care is highly valued. Customers also appreciate when the doctor takes quick action, such as referring to specialists when needed, which can make a significant difference. Overall, Bastrop Family Eye Care offers excellent eye care with a professional and caring staff, though there is room for improvement in customer service and glasses ordering.
I HAVE NEVER HAD SUCH A THOROUGH EXAM SUCH AS THE ONE I HAD WITH DR. NGO. SHE WAS WONDERFUL. THE TECHS WORKED IN UNISON AND GOT ME WORKED UP QUICKLY, EXPLAINING EVERY STEP THEY WERE TAKING. WHICH SHOWED CARE AND CONSIDERATION. THE OPTICIANS WERE ARE ALWAYS SO MUCH FUN TO BUY GLASSES FROM. THEY GIVE GREAT RECOMMENDATIONS AND ADVICE. I LOVE THIS OFFICE, THE DOCTORS, AND THE ENTIRE TEAM. THEY ARE WONDERFUL.
They are all so nice. They listened to my concerns explaining everything to me. I will go here for now on in the future. It's my second year here they text a yearly reminder and have everything verified before I get there.
Dr. Jones is well into her realm in the optometry field. Her presence and manner are well appreciated. She's kind and will engage in conversation to help you be at a level of comfort. I appreciate her taking time to go over the test. The staff are pretty good from the front end of the appointment to checkout. The ladies at checkout are always nice and respectful. Good place to go, a variety of selection for frames. I've been a patient nearly a decade and trust them with my eye care. Hopefully they hang onto Dr. Jones, she knows what she's doing and I believe cares about her patients.