About Wilder Tree Company
Reviews for Wilder Tree Company
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Monday: 8AM - 6PM
Tuesday: 8AM - 6PM
Wednesday: 8AM - 6PM
Thursday: 8AM - 6PM
Friday: 8AM - 6PM
Saturday: 8AM - 6PM
Sunday: 8AM - 6PM
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Wilder Tree Company is a locally owned and operated tree service company in Austin, TX, providing quality tree care services since 2019. Their team of certified arborists is dedicated to providing safe, reliable, and affordable services. Clients praise the company's prompt and professional responses, with team members such as Eric, Drake, and Josh showing exceptional knowledge, patience, and courteousness. The company's work is described as efficient, precise, and impressive, with crews working in unison to remove branches and damage-free. Clients are extremely pleased with the services, citing exceptional customer service, good prices, and helpful tips from the arborists.
Very easy to work with, and able to get my job done the same day as I did have some urgency with one of my trees having fallen on my neighbors home. The Wilder crew made it all look easy and cleaned up nicely afterwards as well.
Updated Review: Approximately 30-45min after posting this review I received the first text and first email since the day they cut my trees, around 1 month earlier (not sure why it says they tried to extend communication multiple times, I have a business and have not had any one of my existing or prospective clients struggle to get through, and there was never an issue communicating up until now). They relayed they did not know how my house has been skipped but now had a new person in charge of ensuring gaps in work did not occur. I was informed they would be out first thing the following week, So I touched based on Monday when no one had shown and was informed they would be out on Friday. Thursday night they proactively informed me Friday had a poor forecast and would be out Satirdsy, which they were. The initial consult was rapid and the pricing felt fair. All pre-cut communication was relatively proactive and rapid responses. The work was carried out quickly following the consult and I'm happy with the results. While the stump grinding required pressure to get completed, it was well done upon completion as well. I would ultimately recommend this service to others with the caveat that you do not complete full payment until the job is finished as there was a definite disconnect in communication effort after payment was rendered. However, credit where credit is do - the workers themselves do a quick and clean job! Original review: I received a quote for tree trimming and stump grinding, howeber only the trim was completed. I was assured that I would soon be contacted to schedule the stump grinding, but as soon as my check cleared it has been radio silence despite multiple texts and phone calls and approximately a month passing. Unfortunately this is not uncommon as I have seen another review for this company stating the near exact same situation. I'm more than happy to edit my review once a resolution is reached, but unfortunately I'm out of options other than letting others know about my experience in reviews, or filing a complaint with the BBB so I thought I could try this route first as reaching out directly doesn't seem to work.
Friendly, great communication, good trimming and clean up! A job well done:)