Spavia Day Spa - Austin, TX

Buckle up, because this is a ridiculous ride.

I am dissatisfied (to say the least) with my experience involving a gift certificate purchased for my mother-in-law. In February, I sunk $150 in a gift certificate through SpaVia's official website (ttps://onburnettx.spaviadayspa.com/gift-cards), anticipating a pleasant and relaxing service for her. Unfortunately, the reality has been far from that.

Since the purchase, there have been multiple instances of appointment cancellations, often at the last minute, due to various reasons such as unavailability of slots, masseuses, or aestheticians. My mother-in-law canceled once due to illness, but the nature of the cancelations by SpaVia has been disconcerting.

Moreover, despite assurances that the gift certificate was procured directly from their website, requests for a refund have been met with resistance and claims of third-party involvement. This is perplexing and unacceptable, as the transaction was completed on THEIR platform, with no third-party like Groupon involved.

To add to the frustration, the actual gift certificate was never received, only a receipt via email. Attempts to resolve this by contacting customer service have been futile, with responses indicating an inability to locate the transaction in their system.

Compounding the issue is the requirement to use an app called “Hownd” to access the certificate. Despite following the instructions, the app fails to recognize my sign-up email, rendering the certificate inaccessible. When seeking assistance, SpaVia representatives appear to be unaware of the app’s role or function.

This series of events has not only led to a loss of funds but also a significant amount of time and effort spent attempting to rectify the situation. The lack of accountability and transparency is concerning, and wish they would address these issues properly.

I finally understood why everyone recommends Akira after booking with her through Telegram (@Akirajudy8). The process was simple, and my reservation code made arrival effortless.
She greeted me with a warm, inviting smile that instantly put me at ease. Akira is gorgeous and has the most calming presence. The room felt like a private sanctuary. Her FSNURU experience was phenomenal — her HJ, BJ, and HE were performed with such expertise and enthusiasm that it felt like pure magic. She’s incredibly attentive to every detail.
Her massage skills are exceptional and truly professional. I left feeling lighter, happier, and completely satisfied. Akira is a true professional and an absolute pleasure. Booking again without a doubt!
Telegram: @Akirajudy8

Karen was amazing! You can tell she really loves what she’s doing and really wants you to walk out pain free. I went in with severe shoulder pain and she was able to work out most of the tension and gave me some stretching techniques to help relieve the pain between massages. Highly recommend