About Rick's Cleaners
Rick's Cleaners is a local, family-owned business that has been serving Austin for over 35 years. They specialize in providing a wide range of cleaning services, including dry cleaning, wet cleaning, laundry, and household cleaning, among others. Their prices are very reasonable, with any garment dry cleaned for $4.79 and laundered shirts for $3.49. Rick's Cleaners has been voted the Best Cleaners in Austin 12 times by the Austin Chronicle. The service at Rick's Cleaners is generally excellent, with friendly and knowledgeable staff always ready to help. They offer a next-day turnaround service, although there have been instances where items were not ready as scheduled. The cleaning quality is high, and they can handle delicate fabrics like silk as well as heavier ones. They usually have a fast turnaround time of 2-3 days, and their prices remain very reasonable. Rick's Cleaners is committed to eco-friendly practices, using equipment and cleaning solutions that protect the environment while taking care of customers' clothing. They recycle hangers and plastics at all locations. In summary, Rick's Cleaners is a highly-rated, affordable, and eco-friendly cleaning business known for its excellent service and high-quality work. Despite some recent feedback regarding delays and order tracking, they have shown commitment to customer satisfaction, addressing concerns promptly and effectively.
I walked in today to pick up my the dry cleaning my wife had dropped off earlier this week and was met with the best customer service. I think she said her name was Kim but I could be wrong, she was younger and short hair. I could tell they were busy and she was working HARD but when I came in the door she quickly came from the back and greeted me. She was very polite, pleasant and even had me laughing. It was short and sweet because two more people had walked in but she made sure to make it memorable. I don't pick up dry cleaning for my wife often but definitely the best experience I've had walking into this store. She's a gem, definitely a keeper.
I’ve been going there a while and they’ve been okay but one of my nice pearl snap shirts came back with a large rip out of it so I guess I need to find a new place.
Update: Management reached out to me after seeing my post and encouraged me to file a claim. The claim was accepted and they fully reimbursed me for the shirt. I appreciate them making this right.
The clothes were supposed to be ready Saturday but weren’t ready until Tuesday. Picking up the clothes was a hassle as they track orders by cell phone number and were insistent they didn’t have my number on file, despite having sent me multiple text messages.