My apartment has a privacy lock which means there is a plate over the lock. I called Pros on call - Austin and Ahmed came out. Ahmed called to say he would arrive in 30 minutes and was there early. I thought he would have to drill to the plate to get in but Ahmed was able to get me in quickly and without drilling. I can send the new lock back to Amazon. Ahmed was Ahsome (see what I did there) He was supper nice, supper fast and I highly recommend Pros on Call - Austin!!
May 2024
UPDATE: After two days of no shows, AK (the supervisor) gave me a call on Thursday evening at 8pm. He said he was unaware of what was happening and just found out. The dispatch guy who spoke to me that morning said he had escalated my call to the supervisor. Either way, I am thankful it finally got to him and contacted me. He was very nice and said someone would be out the next day for sure. Cue came Friday afternoon and did some repairs. He was kind as well, and seemed to know what he was doing. I am glad to have my garage door working properly again. It was super frustrating to get someone on the line and to show up, but once they did, the job was completed. Thank you... read full review
April 2024
I called the office regarding a broken garage door. The repair man, David, promptly returned my call. He was polite and professional. He showed at the time he promised and immediately found the problem. Thank you, Pros on Call, for such high quality and professional work!!
My apartment has a privacy lock which means there is a plate over the lock. I called Pros on call - Austin and Ahmed came out. Ahmed called to say he would arrive in 30 minutes and was there early. I thought he would have to drill to the plate to get in but Ahmed was able to get me in quickly and without drilling. I can send the new lock back to Amazon. Ahmed was Ahsome (see what I did there) He was supper nice, supper fast and I highly recommend Pros on Call - Austin!!
UPDATE: After two days of no shows, AK (the supervisor) gave me a call on Thursday evening at 8pm. He said he was unaware of what was happening and just found out. The dispatch guy who spoke to me that morning said he had escalated my call to the supervisor. Either way, I am thankful it finally got to him and contacted me. He was very nice and said someone would be out the next day for sure. Cue came Friday afternoon and did some repairs. He was kind as well, and seemed to know what he was doing. I am glad to have my garage door working properly again. It was super frustrating to get someone on the line and to show up, but once they did, the job was completed. Thank you... read full review
I called the office regarding a broken garage door. The repair man, David, promptly returned my call. He was polite and professional. He showed at the time he promised and immediately found the problem. Thank you, Pros on Call, for such high quality and professional work!!