Reviews for North Austin Veterinary Group
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Monday: Open 24 hoursTuesday: Open 24 hoursWednesday: Open 24 hoursThursday: Open 24 hoursFriday: Open 24 hoursSaturday: Open 24 hoursSunday: Open 24 hours
Monday: Open 24 hoursTuesday: Open 24 hoursWednesday: Open 24 hoursThursday: Open 24 hoursFriday: Open 24 hoursSaturday: Open 24 hoursSunday: Open 24 hours
I have used NAAH since 1995 and I felt their service was great. But this year, I feel the service has dropped to the point I'll used another vet clinic. They did not downloading medical records physically given to them about my new pets. After 2 subsequent visits, the records were recorded into their system. And being told a transfer certificate to Washington would be about $100. Only to find it $75 more. I do not know what has happened but I can't feel good about this vet group any more.
I used to bring my cat here. One time, while getting blood taken, my cat got agitated. So they sedated him. The next time I was gonna bring him in, instead of just suggesting that I give him gabapentin before the visit, they said he would definitely need to be sedated. I've been going to another vet for 2 years now. That vet suggested I give him gabapentin just to relax him and we've never had a problem! Each time they see him, the vet techs comment on what a sweet cat I have and how easygoing he is.
I brought my dog and two turtles to North Austin Animal Hospital for more than seven years. Until my dog, Chicken, was continuously misdiagnosed by the vets at this practice over a span of many months. During summer and fall of 2022, Chicken's "allergies" kept worsening, despite my growing concern and rigorous compliance with his expensive immunotherapy treatment and prescription food diet. By December 2022, his lymph nodes were constantly swollen and he began to drop weight. I was assured that "pit bulls are notorious for having allergies; just keep up the immunotherapy and give him some Benadryl." A different vet at this practice (I had finally asked for an appointment with someone else to get a second opinion) gave Chicken a clean bill of health at his senior wellness exam in February 2023, despite his prominent, swollen lymph nodes. The next night, he developed dark red bruising in his groin. In total panic, I took him to CTVSEH Round Rock in the middle of the night. There, THE EMERGENCY VET TECH told me: "I can't officially diagnose him for you because I'm not a DVM, but I'm sure your dog has lymphoma. He has a textbook presentation." He did. It was stage 4. I understand that accidents happen, that vets are busier and more abused than ever post-COVID, and that medicine is both an art and a science. For those reasons, I won't name the doctors who failed Chicken. But my new dog will never step foot in this place.