About Jack Brown Cleaners
Jack Brown Cleaners has been trusted by customers for years, especially the Lakeway location. Customers appreciate that their items are never misplaced or ruined, thanks to staff like Tim, who remembers regular customers and their preferences. Tim's attentive service and accurate estimates for time and cost, along with his helpful advice on alterations, make a positive difference. Despite being a bit more expensive than competitors, many loyal clients continue to choose Jack Brown because of their reliable service and personal attention. However, some recent experiences have raised concerns. One customer was disappointed with the ironing quality and the way clothes were handled, such as not hanging items properly. Another customer was relieved when their temporarily misplaced sweaters were found, showing that occasional mistakes can happen. Overall, the business is valued for its trustworthiness and staff dedication, even as occasional issues occur.
My first time going here a couple of weeks and they did a poor job of ironing my shirt. I went the other day to pick up 3 items I dropped off and the attendant just hooked my clothes on the back headrest of the passenger seat instead of hanging them on the clothes hook of the car.
I've been a loyal Jack Brown (Lakeway) customer since 2017. It isn't the cheapest. The reason I'm so loyal is because of two things. 1: they've never misplaced or ruined any of my items, which is a bold statement after more than 6 years of frequent services.
2: Because of Tim. He's the heart and soul of the operation in Lakeway. He remembers us and all the other regulars. He takes time to remember names and preferences. I know he looks out for our things. He recognizes our car - and it's a black SUV - not exactly memorable - but he knows it's us and before we're even stopped he's already gathering our items so we can have a faster interaction. When other staff (usually...read full review
Usually very confident with service, but my last visit has left me less confident. My favorite sweaters were temporarily misplaced, but after some time and a dedicated employee, my sweaters are home again. So relieved.