About Firestone Complete Auto Care
Firestone Complete Auto Care in Austin, TX is a one-stop shop for all vehicle needs. They offer services such as tire sales, maintenance, and repairs for all makes and models. Customers praise the quick and straightforward service, as well as the fair pricing and friendly staff. One customer appreciated the team's effort to locate a specific tire quickly, going above and beyond to ensure their family had a working vehicle. The manager is easygoing, and staff are friendly, knowledgeable, and professional. Customers also value the thorough explanations about necessary work, detailed estimates, and suggestions for future repairs without pressure. While some note minor issues with service charges, these are usually resolved. Overall, the experience at Firestone Complete Auto Care remains positive, with a strong focus on reliable, affordable auto care tailored to individual needs.
Master Technician, Ben, is hard working, courteous, and highly skilled. He explains the status and findings clearly. Very trustworthy. The store is managed by good leadership. This is obvious in the quality customer service from the moment you call or visit (Sebastian and Manager, Manny) the representatives are always willing to help you in addressing your concerns.
The folks at this particular Firestone are always so helpful and kind, They drop whatever they’re doing to attend to my car when I pull in. We buy our tires here and get their alignment packages. We do not use them as mechanics, though they do offer that service. Their mechanic services are pricey.
Were it possible, six stars!! My truck tire had sprung a slow leak. They had it in and out replaced and covered on their Roadside Hazard Protection in under 30min. Great work getting done over there.