About Austin Fire and Flood
Austin Fire & Flood provides prompt and reliable solutions for fire, water, and smoke damage. Their skilled staff offers a variety of services, including repair and cleanup, odor removal, biohazard cleanup, leak detection, and mold removal. The company emphasizes quick response times, offering free inspections within 30 minutes of contact. They also assist customers in navigating their insurance claims to identify coverage. Customers frequently commend the knowledgeable and helpful representatives, describing their experience as positive and comfortable. Many reviews highlight the team's attentiveness and professionalism, noting how they kept customers updated throughout the process. The staff, including individuals like Alex, Jessica, Frankie, and Jesus, are recognized for making stressful situations easier and providing clear, detailed estimates for repairs.
We had water damage in our home last year due to a dishwasher leak, and I’m so glad we reached out to Fire and Flood Team. From the start, Alex guided us through the entire process, explaining what to expect and helping us navigate the insurance claim. They did a thorough inspection, documented everything, and provided a clear, detailed estimate for repairs.
While insurance took a long time to process, Jessica kept us updated and stayed in constant communication, which we really appreciated. Once things were approved, Frankie and Jesus made sure the reconstruction moved quickly and smoothly. The whole team was professional, responsive, and made a stressful situation...read full review
Danii was great! She's very knowledgable and helpful. She patiently answered all my questions and walked me through the whole process, especially since it was the first time we dealt with a flooding issue.
Austin Flood and Fire took care of us every step of the way. They were attentive to our needs, thorough in the process, and transparent about everything. Super experience. Thank you!!