About ARS / Rescue Rooter
The ARS / Rescue Rooter in Austin, TX offers high-quality air conditioning and plumbing repair services. The company provides emergency service and long-lasting results. Their HVAC technicians can fix various equipment, including air conditioners, thermostats, and heat pumps. They also offer affordable HVAC installation services. ARS plumbers specialize in drain cleaning and can handle additional tasks like sewer line repair and water heater repair. Customers have had mixed experiences with the company. Some praise the professional and efficient service, while others report issues with faulty equipment installation and poor customer service. However, many customers have had positive experiences, with one noting the impressive work of the team during the installation of a new AC condenser and evaporator. Another customer appreciated the technician's thorough explanation of the process and options. The service technicians are described as very knowledgeable and helpful, assisting customers in understanding their HVAC systems and how to maintain them. The installation team is also praised for their excellent work in replacing a customer's HVAC system and addressing a long-standing issue with air flow.
Books you the same day or next day for repairs! They really stand behind their 100% satisfaction guarantee! They’ve gone above and beyond for us and make sure our AC issues were taken care of.
Beware: ARS installed a water heater in our house with a faulty temperature control valve in 2022. When we called, the woman answering the phone was rude and won't even discuss warranty information. "I don't make the rules" was her response. They intentionally install faulty equipment that damages your house and refuse to honor or even discuss their warranties. We aim to seek legal recourse for the water damage done by the faulty valve, as well as breach of contract for their refusal to honor the warranty.
Just had a whole house generator installed rice was right and installers Cris, Max Trent and Steven were all awesome.