Metro Rooter

Metro Rooter is a family-owned and operated plumbing company that focuses on improving the comfort and quality of homes and businesses. They have extensive experience in the plumbing industry and take pride in their exceptional customer service. One customer has consistently faced issues with their outside drain line, which gets clogged with roots every year, usually during the holiday season. Although the company has always addressed the issue promptly, one representative questioned the customer's decision to call before a problem occurred. However, another representative, Colin, received high praise for his politeness and pleasant demeanor. The customer was impressed by Colin's professionalism and appreciated that he did not try to upsell unnecessary services. Another customer required a sewer drain clean out for a rental property, after experiencing a backup in the bathtub and laundry room. Metro Rooter was highly recommended by a property management company, and the customer was impressed with the team's professionalism, expertise, and commitment to quality service. A third customer faced a house-wide stoppage on a Saturday afternoon. Two other plumbing services were unavailable until Sunday or had a four-hour waitlist. However, Metro Rooter answered the customer's call within one ring, sent a representative within an hour, and cleared the line within 25 minutes. The customer appreciated the honest and transparent pricing, without any additional fees or membership sales pitches. In summary, Metro Rooter is a reliable and customer-oriented plumbing company that provides expert plumbing services at reasonable prices. Their representatives are professional, polite, and efficient, making them a great choice for any plumbing needs.