U they did not end up hiring these people for their service but they were very professional and friendly over the phone extremely nice people not pushy
February 2021
I just had my roof done by Aspen (Dallas office) and the results are amazing! The new roofing job they did is so much better quality than the original as it relates to the attention to detail in the shingle placement, vents' positioning, and aesthetics. Shay was the point of contact in the office and she was very patient with my questions and took care of me. When the insurance company was taking time to do their part, she encouraged me to be patient myself and handled everything. She and Jacob Ortiz, the site manager, reminded me repeatedly that as the customer, my sanctification was their priority. Jacob took me from day 1, the inspection, to the installation on... read full review
February 2021
I want to start this review off by saying thank you to Aspen Roofing & Exteriors for everything. We are extremely satisfied with our new roof!Brad came by our house and completed the free inspection, taking photos of all areas of concern to show us. Brad then assisted with reaching out to my insurance to file a claim and walked us through each step from inspection to replacement. As a first time home buyer I've never had a roof replaced so I was uneasy about the process but Brad reassured me that he would only be a phone call away which he was.After Brad completed his portion of work, he introduced us to Shay, the office manager. Shay was helpful throughout the... read full review
U they did not end up hiring these people for their service but they were very professional and friendly over the phone extremely nice people not pushy
I just had my roof done by Aspen (Dallas office) and the results are amazing! The new roofing job they did is so much better quality than the original as it relates to the attention to detail in the shingle placement, vents' positioning, and aesthetics. Shay was the point of contact in the office and she was very patient with my questions and took care of me. When the insurance company was taking time to do their part, she encouraged me to be patient myself and handled everything. She and Jacob Ortiz, the site manager, reminded me repeatedly that as the customer, my sanctification was their priority. Jacob took me from day 1, the inspection, to the installation on... read full review
I want to start this review off by saying thank you to Aspen Roofing & Exteriors for everything. We are extremely satisfied with our new roof!Brad came by our house and completed the free inspection, taking photos of all areas of concern to show us. Brad then assisted with reaching out to my insurance to file a claim and walked us through each step from inspection to replacement. As a first time home buyer I've never had a roof replaced so I was uneasy about the process but Brad reassured me that he would only be a phone call away which he was.After Brad completed his portion of work, he introduced us to Shay, the office manager. Shay was helpful throughout the... read full review