About Discount Plumbing & Electric Supply
Discount Plumbing & Electric Supply provides plumbing and electrical products and services. It aims to offer quality products at affordable prices with great service, with a staff described as experienced and friendly. Many customers recommend the company highly, praising honest and affordable repairs from helpful staff. Some customers have had very positive experiences with service during new construction projects, finding them reliable. However, one major criticism involves customer service regarding damaged goods. A long-time customer reported receiving a cracked shower stall and stated the company refused to help or replace it, telling the customer they were on their own. This required the customer to contact the manufacturer directly for resolution. This incident highlights a significant inconsistency in service and post-purchase support.
This is a brand new shower stall delivered by discount plumbing and electric in winchester. It has been sitting in the spot where the delivery guy left it. I went to install it today and noticed this big Crack right across the front face. It's easy to tell its a stress Crack not caused by being hit. I went to discount and sent them the pic and their reply was ill sell u a new one but I'm not doing anything about this one. I been buying from them for 30 plus years and get this kind of treatment. They said I'm on my own. I canceled my account and told them I would not even install a product that came from them. I'll move my business to Poultry supply and southern electric in tullahoma. I refuse to accept this kind of conduct from a stranger much less anybody I dealt with for years. It's not as much the 600 bucks as it is the principle involved. They should have replaced it and took it up with the manufacturer. After directly contacting the warranty people directly the guy said he would come out and make it right if it had to be replaced he would see to it. Had to go around discount. So before u buy a product from discount u should know your on your own .
I told them when they helped I would gladly provide a good review. Timely, knowledgeable and courteous. Good people.
Loved working with Discount Plumbing for our bath and lighting in our new build. Samantha went above and beyond. Discount was by far the best sub we worked with. Even when we were unhappy with our contractor; we could count on Discount.