Heritage Pools

Jul 2025

I had my pool resurfaced recently in a darker blue color. As a result my pool water is too warm. I called Caitlin at Heritage Pools about swapping out my heat pump for one that cools as well. She got me scheduled in less than 2 week's time. Caitlin found me a unit at a great price that will fit my needs. She has also found a buyer for my 2 year old heat pump and is coordinating between both of us. I am a new customer to Heritage (they shut my pool down last fall), but I have been very pleased with them, especially their customer service, and especially Caitlin.

Update: my unit was installed (plumbed), but after I hooked up the electrical I was getting an error...read full review

Jul 2024

Great Service! The ladies in the office are so nice and professional, and the crew did an excellent job on our pool. They were clean and respectful and l would recommend them to my friends and family.

Jul 2024

I’ve been using this place for 4 years. This review is long overdue. This is the same pool company that built my pool in the 70s.

I read the bad reviews and cannot relate. I think people don’t realize how busy they are due to how many new pools are being built in Knoxville - along with the fact that it’s hard to find good help.

These guys know what they are doing and always get the job done right. The office is also always nice and helpful.

In my recent experience this year I had multiple issues and they went above and beyond and taught me a lot in the process, so I wanted to pay them back with this review. I’ve never once been disappointed....read full review