Allison and Dr. Dicks we both amazing as well as the front desk ladies
Mark Fergle
Jun 2026
Limited selection of glasses for men. Immediately pressured into purchasing a set of frames without being provided my prescription from the doctor as required by the government. The lady “selling” me eye glasses stood next to me instead of allowing me space to look for myself. Additionally after review of what was a mistake purchase, I made a call to cancel my frames and requested a copy of my prescription. I was told under no certain circumstances could the prescriptions be emailed to me because of “HIPPA”. Drove back to the eye doctor and requested a copy of my prescriptions. I was then only provided 1 of the 2 prescriptions… i had to go back in yet again to get the second prescription because they were trying to pull a fast one on me. As far as not being able to send my prescriptions electronically because of HIPPA the excuse doesn’t seem valid to me because when I went in to physically pick them up all I told the front desk was my name. Wasn’t even asked to see a drivers license or even check my date of birth. Doesn’t sound very HIPPA compliant to me.
Know your rights. Just because you see an eye doctor doesn’t mean that you need to purchase frames from them especially when they have limited options. They should immediately provide you a copy of your prescription before ever trying to sell you on lenses and frames.
Alyssa Davison
Apr 2026
They ordered me the wrong contacts (6 mo worth!) but I didn’t realize it until I had already opened and used a set. I was told that since I opened it, there was nothing they could do. I had used my insurance allowance to purchase them so had to pay out of pocket a whole new 6 mo worth. Terrible customer service and will not be returning.
Boring Traveler
Mar 2026
The doctors and staff are nice. The problem is that my glasses were too strong and instead of listening to my complaints they just told me that they take time to get used to… I ended up going somewhere else and getting the correct lenses
Larry Lonsdale
Feb 2026
The best around for eye are
James Motter
Jan 2026
The best eye care I have ever been to! Dr. Dix is amazing and pair that with the top notch customer service that Emily provided was outstanding! I wish I could give 10 stars! Thank you volunteer eyecare!
Logan Hale
Dec 2025
Doctor and staff are nice as can be. After waiting nearly a month for a pair of glasses, I tried to cancel the and was told that I would only get 50% of my payment. Absolutely insane policy to not be able to take care of a customer who just wants to see well on Christmas.
I highly recommend looking elsewhere if you do not want to be taken advantage.
Managerial and customer service training a MUST!
Nico Constable
Dec 2025
Ive been going to their various locations for years but I absolutely love this one. They are all exceedingly friendly and knowledgeable. Its always an easy and efficient process and I feel like im always learning something new about my eyes.
Denise Custer
Dec 2025
These guys are great!! Dr Jared Dix was very patient and knowledgeable. I highly recommend this eye clinic!!!!!
Kelly Lonas
Mar 2025
Terrible service. Will never go back to that greedy eye Dr in Maryville. Charged me 98.39 cents for 30 seconds of his time. Just got a contact out of eye used nothing but his hand then charged me 98 dollars. Had been a patient their for years. Will never go back there. Greedy Doctor
Tara Onks
Allison and Dr. Dicks we both amazing as well as the front desk ladies
Mark Fergle
Limited selection of glasses for men. Immediately pressured into purchasing a set of frames without being provided my prescription from the doctor as required by the government. The lady “selling” me eye glasses stood next to me instead of allowing me space to look for myself. Additionally after review of what was a mistake purchase, I made a call to cancel my frames and requested a copy of my prescription. I was told under no certain circumstances could the prescriptions be emailed to me because of “HIPPA”. Drove back to the eye doctor and requested a copy of my prescriptions. I was then only provided 1 of the 2 prescriptions… i had to go back in yet again to get the second prescription because they were trying to pull a fast one on me. As far as not being able to send my prescriptions electronically because of HIPPA the excuse doesn’t seem valid to me because when I went in to physically pick them up all I told the front desk was my name. Wasn’t even asked to see a drivers license or even check my date of birth. Doesn’t sound very HIPPA compliant to me.
Know your rights. Just because you see an eye doctor doesn’t mean that you need to purchase frames from them especially when they have limited options. They should immediately provide you a copy of your prescription before ever trying to sell you on lenses and frames.
Alyssa Davison
They ordered me the wrong contacts (6 mo worth!) but I didn’t realize it until I had already opened and used a set. I was told that since I opened it, there was nothing they could do. I had used my insurance allowance to purchase them so had to pay out of pocket a whole new 6 mo worth. Terrible customer service and will not be returning.
Boring Traveler
The doctors and staff are nice. The problem is that my glasses were too strong and instead of listening to my complaints they just told me that they take time to get used to… I ended up going somewhere else and getting the correct lenses
Larry Lonsdale
The best around for eye are
James Motter
The best eye care I have ever been to! Dr. Dix is amazing and pair that with the top notch customer service that Emily provided was outstanding! I wish I could give 10 stars! Thank you volunteer eyecare!
Logan Hale
Doctor and staff are nice as can be.
After waiting nearly a month for a pair of glasses, I tried to cancel the and was told that I would only get 50% of my payment. Absolutely insane policy to not be able to take care of a customer who just wants to see well on Christmas.
I highly recommend looking elsewhere if you do not want to be taken advantage.
Managerial and customer service training a MUST!
Nico Constable
Ive been going to their various locations for years but I absolutely love this one. They are all exceedingly friendly and knowledgeable. Its always an easy and efficient process and I feel like im always learning something new about my eyes.
Denise Custer
These guys are great!! Dr Jared Dix was very patient and knowledgeable. I highly recommend this eye clinic!!!!!
Kelly Lonas
Terrible service. Will never go back to that greedy eye Dr in Maryville. Charged me 98.39 cents for 30 seconds of his time. Just got a contact out of eye used nothing but his hand then charged me 98 dollars. Had been a patient their for years. Will never go back there. Greedy Doctor