Firestone Complete Auto Care

Nov 2023

Asked for oil change and tire rotation… upsold an inspection service that would give me free rotation for $10… they refused to rotate the tires due to wear.. said they would remove it from the bill.. hard to tell if they did or not because they don’t give receipts.. $100 for an oil change seems excessive.. also the tires are not worn too much to rotate..would not recommend

Nov 2023

Kept us there for 2.5 hours for alignment(we had appointment)just to tell us at checkout that they couldn't align it properly. Not sure why they didn't come tell us and discuss as we were in lobby the entire time.

Nov 2023

Wow, you spend almost $1400 on the firestone card to get the financing deal, 2nd car in three weeks, I believe, they literally do not care about me. Told me a couple hours, I knew was a lie by the smug look in the young persons eyes. And five hours later, "we'll put you in now since you are the first one in today." 5 hours later, yay, they are done. I have 2021 trail boss with very aggressive tread, and the tires are loud. I need quiet tires except when I don't. So I bought them today and have a nice quiet ride. Why would any tire place send the tires out of the shop with nasty grease all over the wheels and the new tires? They did. I love my truck. When I take...read full review