Called Northgate about an issue with an air handler. These folks went above and beyond. Everyone I spoke with was extremely courteous and professional- a rarity these days.
Additionally they scheduled a next day appointment and resolved the issue (which included a major parts replacement) in less than two hours.
When I asked the technician (Brian) about another concern with my system (that I had not spoken with anyone else about) he answered my questions completely and offered a solution. He even had the parts on his truck to upgrade the outside unit and It completely resolved the issue.
We had our heat pump and evaporator coil installed this past friday. The crew they sent were extremely professional and courteous and explained everything in detail. The builder installed the wrong thermostat but no worries they had the correct one on their truck. We didnt have power yet so they used the power inverter on their truck to get power and pulled a vacuum on the copper lineset. They ran the lines and the drainline so that the block mason could easily work around it. We are extremely satisfied with the end result and highly recommend this company.
January 2023
Very quick and knowledgeable about my units warranty. The lady that helped me was able to look my system up in under 30 seconds and said I had 10 year part warranty and explained that labour wasn't included. I'm ok with that. Very honest and trustworthy company. She could have easily said nope, nothing.
Called Northgate about an issue with an air handler. These folks went above and beyond. Everyone I spoke with was extremely courteous and professional- a rarity these days.
Additionally they scheduled a next day appointment and resolved the issue (which included a major parts replacement) in less than two hours.
When I asked the technician (Brian) about another concern with my system (that I had not spoken with anyone else about) he answered my questions completely and offered a solution. He even had the parts on his truck to upgrade the outside unit and It completely resolved the issue.
Can’t thank him enough!... read full review
We had our heat pump and evaporator coil installed this past friday. The crew they sent were extremely professional and courteous and explained everything in detail. The builder installed the wrong thermostat but no worries they had the correct one on their truck. We didnt have power yet so they used the power inverter on their truck to get power and pulled a vacuum on the copper lineset. They ran the lines and the drainline so that the block mason could easily work around it. We are extremely satisfied with the end result and highly recommend this company.
Very quick and knowledgeable about my units warranty. The lady that helped me was able to look my system up in under 30 seconds and said I had 10 year part warranty and explained that labour wasn't included. I'm ok with that. Very honest and trustworthy company. She could have easily said nope, nothing.