Massage Envy

Dec 2023

After years of going to Turkey Creek, I recently started going to Northshore and love it. It is a little further but well worth it as it is a much nicer facility and the staff that moved there, including my therapist is awesome!I am not surprised to see the previous review without a real person's name as it is a libel suit in the making. Whether the new staff at Turkey Creek is telling people this or they actually wrote it, it speaks to the character of the management and confirms my decision to move my membership.https://g.co/kgs/n9fYH6

Nov 2022

Be careful using this location. I believe they have changed out management, but previously there have been some deceitful and unethical behaviors.For example, when I put my account on hold, the manager went back after it was signed and modified the document. Fortunately, I took a picture and had proof.Recently, I scheduled a massage appointment and the schedule start time and duration was changed without notice and I didn’t know about it until I received an automated text 48 hour prior to the appointment. When I called today to cancel the changed appointment that they said there is no availability until January. I will be going to a different location in the future.

Nov 2022

Unhappy with quality of service, however the staff was nice. I had a membership there, however I could never get in. Recently, the couple of times I did get scheduled with a massage therapist, I did not have the right therapist (notes on my account were not acknowledged, causing waste of session, which I was only given a half credit back) and the most recent one was canceled due to the therapist leaving. I would advise anyone who is offered the membership, to decline. Go to a different Massage Envy or different spa.