AeroCare provides excellent service and support for personal treatment needs. Customers appreciate the knowledgeable and helpful staff, who go out of their way to ensure satisfaction. Technicians are described as wonderful, carrying equipment even in challenging weather and explaining everything clearly. While some found it difficult to reach the office by phone, visiting in person led to positive experiences. Staff members, like Shandon and Steve, are efficient in setting up equipment, providing clear instructions, and offering follow-up support. Overall, AeroCare is recognized for its commitment to customer care and thorough assistance.
Amy was great. Everything was fully explained to me and she let me try to do the assembly myself to be sure I could. She also gave me a written schedule for maintaining my machine and supplies which I desperately need to keep up with it all. Thanks
Amy!
Great service once I got to Jeri the technician. Somewhat difficult to reach her. No one answers the phone. After 4 attempts ina day I had to leave a voice mail that said they have 24 hours to call back
As a customer I find that poor service.
Gena Bryant, Respiratory Therapist for AeroCare, visited me yesterday to address some issues I was having with
my Louisa BiPap machine.
She listened. Then she took her time to address all the issues I was having. In addition, she took the time to offer different headgear to make communication easier and stress-free. Thank you, Gena, for going above and beyond. You are 5 stars!!
1701 Louisville Drive Suite 107, Knoxville, TN 37921
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