Let me start this review by saying that from the very beginning of our home issues, I have lived in absolute terror and fear of what the repairs for our situation would be. The stress of it all had completely consumed my mind and body.
We had raccoons absolutely annihilate our basement. I had only just bought this house six months ago. I was definitely not prepared to undergo a major home issue. The raccoons destroyed the insulation, the HVAC work, obviously made massive mess down there and there’s some water. We discovered the problem in the basement after a leak in our second floor, appeared and came through down into the first one destroying our very old ceiling… read full review
About SERVPRO of Johnson City and Washington County
SERVPRO of Johnson City and Washington County is a professional and certified full-service company that provides water, fire, and mold damage cleanup and restoration services. They are available 24 hours a day and offer emergency assistance for various types of damage. The team is highly recommended for their professionalism, consideration, and efficiency. They can work on short notice and provide reliable service, even outside of regular hours. With a focus on customer satisfaction, they take the time to answer questions and provide options for restoration. The crew is fast, efficient, and dedicated to getting the job done right.
Customers have praised the company's responsiveness and the excellent work done by their team. They highlight the team's understanding of the situation, politeness, and knowledge. The customers were satisfied with the restoration work and highly recommend SERVPRO of Johnson City and Washington County for any restoration needs.
Reviews
We had two sets of helpers for our unfortunate flooding of a bathroom and basement. Mike and Tina came and stayed all day removing damaged items and materials, measuring moisture, cleaning, and setting up dehumidifiers and fans for us. Aiden and Courtney came the next day to finish up and meet with our insurance agent. We have been well cared for.
Randy and Aura came out to the house today. They did an amazing job at a difficult time. They were both professional and respectful. Randy was knowledgeable about the entire process and explained things in a clear and direct way. Aura also demonstrated professionalism, courteousness, and respect. I would definitely recommend them if you are in the area and need any of the services they provide.
Photos

Hours
Good to know
- on-site services
- accepts credit cards
Location
3204 Hanover Road, Johnson City, TN 37604
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