About LPI Inc.
Reviews for LPI Inc.
Write a reviewHours
Monday: 9AM - 6PM
Tuesday: 9AM - 6PM
Wednesday: 9AM - 6PM
Thursday: 9AM - 6PM
Friday: 9AM - 6PM
Saturday: ClosedSunday: Closed
LPI Inc. is a customer-focused company known for its exceptional service and support. Reviewers highlight the outstanding customer service provided by staff members, who go above and beyond to assist customers. The company demonstrates a commitment to customer service, although potential customers should be aware of the need for patience and diligence when navigating warranty claims and service processes. Customers have praised the helpfulness of Ashley A. when troubleshooting control panel issues, and the excellent guidance provided by Stacy, a customer service representative, who helped a customer fix a problem with a big diverter valve without the need for new parts. These positive experiences have led customers to highly recommend the company and its hot tubs.
Everyone from the support group to the parts department were truly a pleasure to work with.
Very knowledgeable and patient. We worked through my problem and ordered the needed parts.
Just wanted to say that this company worked with us and completely resolved an issue that we had with a mistake that the sales person at Aqua Living made on the color of tiles in our swim spa. They went above and beyond to correct it. We love our swim spa and also want to mention that the delivery team was amazing with their professionalism in unloading and placing it exactly where we wanted it. Thanks for everything.
Had my hot tub for 4 years. LPI customer service is great. My tuff cover no longer sealed in the center. I had to pay a small pro-rated amount. But I have a new updated cover. They sent me some new filters for free. I am still happy with my purchase.