Hometown Plumbing and Electrical, Inc. in Johnson City, TN, and the Tri-Cities area, is a family-owned and operated business with over 20 years of combined experience. They are well-known for their reliable and affordable plumbing services, along with clear, upfront communication. Customers have consistently praised the professionalism and kindness of their plumbers, who take the time to explain issues and solutions without surprises. Hometown Plumbing offers 24/7 emergency services and prioritizes customer satisfaction. They also provide a maintenance program, where they check everything annually and address critical needs promptly. The plumbers respect customers' homes by using protective measures, ensuring a clean and professional work environment. Recently, customers have expressed gratitude for the excellent service received, highlighting the professionalism and courtesy of the technicians. Many have recommended Hometown Plumbing and Electrical for their efficient work, including tasks like transferring electrical service and installing new appliances.
I would like to thank Hometown Plumbing for their professionalism Blake was really good about communicating with us. We had a whole new system put in and he explained everything that they were doing and even showed us how to use the fancy thermostat! We are happy with how they cleaned up and left things for us and he even gave me the cardboard and stacked it up in the garage for me to use in my garden. So we thank Blake and his team for all they did today!
I recently had an interaction with the electrician part of the company. I was getting a hook-up for a new 50 amp generator. I needed an evaluation of the situation and then wanted the job done. The job included grounding my transfer box, installing a new 4 prong outlet and fixing me a 10 foot 6 guage extension cord to connect the generator to the outlet. It took a few communications with the personnel to get the job right but all of them were very professional and courteous. Initially, I felt like the fee for service was too high but paid it and later negotiated with a higher up company employee. They agreed that there was a mistake regarding the charges and I had no trouble with them reimbursing my credit card with the over payment. They apologized about the incorrect billing and explained it was due to a new employee and new billing system. To me, this shows they can be trusted and I feel like I was treated fairly. I will consider working with them again in the future as a result of their honesty.
Ben and his apprentice were very professional and very through in their plumbing knowledge! representing the company very well! highly recommend
172 Mohler Rd, Gray, TN 37615
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