First time at the clinic yesterday. Saw Janet Usher. I found Janet to be very professional and friendly. She took the time to listen and understand my situation and plot a course going forward. I am scheduled for a follow up with her, and for the first time in a long time, I'm actually looking forward to going back to the doctors office. I highly recommend Janet to anyone needing this service.
About Vanderbilt Urology Cool Springs
Vanderbilt Urology Cool Springs has received positive feedback for its quality of care and professional staff. Patients appreciate the thoroughness and genuine interest shown by the healthcare providers, particularly noting the detailed explanations provided during examinations. Many have expressed satisfaction with the respectful and empathetic treatment they receive, making them feel comfortable and valued. One patient highlighted their nurse's efforts to assist in obtaining medication at a fair price, emphasizing the approachable nature of the staff.
However, some reviews mention challenges with the appointment scheduling process, citing difficulties in making timely appointments when in need of immediate care. Despite these concerns, the overall experience at the clinic is largely favorable, with patients expressing a willingness to recommend the providers, such as Sophie Dohnalek and Janet Usher, to others. A sense of trust and anticipation for follow-up visits has been noted, marking a positive shift in patients’ outlook on their healthcare experiences at Vanderbilt Urology Cool Springs.
Reviews
Friendly staff, not a long wait at all.. Nice, clean office.
I visit this clinic and the one in Spring Hill, TN and my nurse is Sophie Dohnalek. I have been a patient for about three years now and I am absolutely happy with the quality of care and the genuine interest she shows in my health. She does something I wish more caregivers would do and that's during my initial exam was detailed in her explanations, explaining every step of the way what she's doing and why she is doing it and shows respect and empathy and treated me with dignity. The rest of the staff is always courteous and easy to deal with. During my consultations after my diagnosis Sophie is very casual and down to earth and is easy to relate to and went out of her… read full review
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Hours
Monday 8AM - 5PM
Tuesday 8AM - 5PM
Wednesday 8AM - 5PM
Thursday 8AM - 5PM
Friday 8AM - 5PM
Saturday Closed
Sunday Closed
Location
2009 Mallory Lane Suite 210, Franklin, TN 37067
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