Basically ditto to the other reviews. Cigna HealthSpring hides behind this third party wall to deny medical evaluation procedures such as MRI. They require a plan of action that can only be truly accurate with the information obtained by the results of the MRI.
A case of which came first, the chicken or the egg. In this situation it obviously the chicken. Bock Bock.
Aug 2026
This company denied me access to my own medical records. They will only USPS mail denial reports and refuse to talk to the patient only to the doctor. This is concerning my medical records. They refused to electronically send even after I explained that I travel for work and will not be able to get notifications USPS. They literally told me that they will communicate with my doctor and do not and will not send me anything electronically. This is crazy.
Aug 2026
They use algorithms to deny you coverage for services that you are legally entitled to in your coverage, and that your doctors say you need.
Customer service is terrible, they can do nothing for you and serve as a wall to drain your time and motivation.
I had 3 MRI's denied and after managing to obtain them via other means, I had injuries in all 3 areas
The entire business model is built off of profiting via denied benefits, so the more they deny the more they make.
This is an insurance-aligned business model, they are actively working against patients.
Basically ditto to the other reviews. Cigna HealthSpring hides behind this third party wall to deny medical evaluation procedures such as MRI. They require a plan of action that can only be truly accurate with the information obtained by the results of the MRI.
A case of which came first, the chicken or the egg. In this situation it obviously the chicken. Bock Bock.
This company denied me access to my own medical records. They will only USPS mail denial reports and refuse to talk to the patient only to the doctor. This is concerning my medical records. They refused to electronically send even after I explained that I travel for work and will not be able to get notifications USPS. They literally told me that they will communicate with my doctor and do not and will not send me anything electronically. This is crazy.
They use algorithms to deny you coverage for services that you are legally entitled to in your coverage, and that your doctors say you need.
Customer service is terrible, they can do nothing for you and serve as a wall to drain your time and motivation.
I had 3 MRI's denied and after managing to obtain them via other means, I had injuries in all 3 areas
The entire business model is built off of profiting via denied benefits, so the more they deny the more they make.
This is an insurance-aligned business model, they are actively working against patients.