One Hour Heating & Air Conditioning® of Cookeville is a business that values its customers' time and trust. They offer a 100% customer satisfaction guarantee for two years. Their technicians are known for being great, experienced, and friendly, providing thorough explanations and reliable service. Customers have praised their professionalism, especially highlighting a technician named Brian for his ability to identify and fix issues, including those caused by other companies. Many appreciate that they specifically request Brian for future services like thermostat installation and heating system repair.
The service team is also appreciated for their polite and professional attitude. For example, Ronald Walker performed an annual inspection and was very helpful, answering all questions and making sure the filters were checked properly, even though the filter in the dehumidifier was not changed. Customers note that communication from the company could be improved, such as sending more detailed appointment confirmations. Despite this, the quality of work and professionalism from the technicians remains a strong point.
Some customers shared concerns about billing and additional charges, especially when it comes to services not included in the original contract. One customer had spent a significant amount of money on plumbing work but was surprised to learn that a return line for hot water was not included and would require an extra service call fee. This has caused some frustration, as customers feel that such important details should have been addressed initially. Overall, the company continues to be known for reliable service and skilled technicians but could improve communication and transparency regarding additional costs.
