About HEP Plumbing Knoxville North
HEP Plumbing Knoxville North provides fast, reliable plumbing services. A tech fixed a main shut off valve, but a leak remained; Joshua Sims arrived in less than 20 minutes, was understanding and helpful, and described the piping configuration in detail. Another visit saw Jhonatan arrive on time within the appointment window, clearing a drain clog quickly. Amanda called ahead, quickly recognized and fixed a garbage disposal issue, and asked if anything else was needed. She also diagnosed a toilet and shower clog, found pipes not up to code, fixed the issue quickly, and was informative and friendly. Nathan made the service estimate clear and easy, and the experience was great. The company is recommended for any plumbing issues, with fast, friendly service and a team dedicated to peace of mind.
HEP Plumbing handled a scary septic/sewer backup when our whole house backed up — Jeremy came out 24/7, pulled the toilet, couldn’t reach the clog, cut an access in the sewer line outside, snaked and camera-inspected the pipes to get things flowing and found a pipe intrusion; he clearly explained repair options and the $2,865 plan and gave us time to decide and arrange financing. Professional, communicative, and thorough — I’d recommend Jeremy and HEP for plumbing emergencies.
I had an issue with my main shut off valve and had a tech come out to fix it, after realizing there was still a leak I called back and Joshua Sims was sent out to my house and arrived in less than 20 minutes, he was very understanding and helpful, even described in detail what was wrong and how all of the piping in that area of house was configured so I knew what to look for in the future. I absolutely will be going through this company again for any further plumbing issues and would highly recommend others go through them as well.
HEP Plumbing came out to unclog a drain within my 1:00pm–6:00pm EDT appointment window—Jhonatan was on time, professional, and cleared the clog quickly; very pleased with the fast, friendly service.