Damage Restoration in Clarksville

“Mairi, Angel, Genesis and Daniel were at our home for four days last week packing out everything on the main level. They were efficient, courteous, responsive, cooperative, and very respectful of our property.
We were very satisfied with their work at our house. We would be pleased to have them back when it is time to restore the removed items to our home.“

“The fellows that came out were prompt, courteous, and did a wonderful job on my very stained carpets. I feel that I was charged a fair price for their service. Not only will I use their service again in the future, but I would absolutely recommend them to others. I have included before and after pictures so that you can see their excellent work.“

“Mason did an excellent job and was professional, polite, and easy to work with throughout the entire process. His attention to detail and quality of work really stood out. I would definitely recommend him to anyone looking for reliable and professional service.“

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“911 Restoration was sent in by our State Farm agent after we had a water leak in the master bathroom and water damage in master closet. Chris Alford of 911 Restoration is prompt, on time, knowledgeable regarding how to approach the task. His customer service is outstanding! He was reassuring that all the water will be cleared out and drying up process will start right away. He kept me updated on status each time.Thank you Chris for all you did , to help us out during a stressful situation!“

“We are so lucky to have bumped in to Liz when we did. After purchasing our home, upon moving in a few months later there appeared to be a fairly large roof leak that our inspectors missed. This caused part of the ceiling to fall apart. We had many roofers come out and give us quotes, all telling us massively different price ranges as well as large differences in what all would have to be done, while also talking down to me simply because i was a woman, even shunning me for tarping my own roof to keep out any further water damage. (my husband is military and was moving in to the house a month after me)

We were then very lucky to find Liz, who was not only above and beyond respectful and sympathetic, she did a thorough check of the interior, better than our own inspectors did to find all effected areas. Every step was clearly communicated to us, as well as very well documented by Liz and her team who took photos every step of the way. This project quickly turned from tearing up and reinstalling flashing properly to discovering and treating a large amount of mold inside, discovering and reporting attempted cover up work from prior owners for our documentation, and when replacing the shingles didn't 100% work their team was right back out trouble shooting to find the root of the issue. With out roof and leak repaired her team got our ceiling and drywall back up and did their best to match the textures we had (3 different ones!) and even when i felt like the paint wasn't a 100% match they tried 4 times to match it to my liking which i was severely grateful for.

However, the best part of working with JSR Group is that they understand the frustration of filing Insurance / warranty claims. Our warranty company has tried every which way to deny us reimbursement by requiring an insane amount of documentation from the contractors down to the names of what was put on the wall and individual prices of shingles, etc. Liz never told us that she didn't want to do that or it was too much work to rewrite our break down to make it work for our claims. She is truly a gem and turned a disaster experience for us as first time home owners into an experience for us to learn and feel like there was a sense of community in tis new town. It was nice to know she had our back. I highly recommend them!“

“Very pleased with my experience. They were very prompt, extremely fair pricing and did a great job cleaning all my rugs.“