Damage Restoration in Clarksville

“Melissa Rexroad is top notch! She is a shining example of what customer service is supposed to represent. We have been through 3 months of restoration after a water incident. Melissa has always been available to answer questions and direct us on who to contact. Our experience with Servpro has been enhanced by her professionalism and kindness. Thank you Melissa.“

“Steem master got me scheduled for a couch cleaning right after we moved into our new house. They were honest and upfront about pricing. They did a great job, were great communicators, and highly respectful. 10/10. Will use them for future jobs if needed.“

“Highly recommend!! Very friendly amd professional staff. Technician did a phenomenal job! Carpets look brand new! Reasonably priced“

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“911 Restoration was sent in by our State Farm agent after we had a water leak in the master bathroom and water damage in master closet. Chris Alford of 911 Restoration is prompt, on time, knowledgeable regarding how to approach the task. His customer service is outstanding! He was reassuring that all the water will be cleared out and drying up process will start right away. He kept me updated on status each time.Thank you Chris for all you did , to help us out during a stressful situation!“

“We are so lucky to have bumped in to Liz when we did. After purchasing our home, upon moving in a few months later there appeared to be a fairly large roof leak that our inspectors missed. This caused part of the ceiling to fall apart. We had many roofers come out and give us quotes, all telling us massively different price ranges as well as large differences in what all would have to be done, while also talking down to me simply because i was a woman, even shunning me for tarping my own roof to keep out any further water damage. (my husband is military and was moving in to the house a month after me)

We were then very lucky to find Liz, who was not only above and beyond respectful and sympathetic, she did a thorough check of the interior, better than our own inspectors did to find all effected areas. Every step was clearly communicated to us, as well as very well documented by Liz and her team who took photos every step of the way. This project quickly turned from tearing up and reinstalling flashing properly to discovering and treating a large amount of mold inside, discovering and reporting attempted cover up work from prior owners for our documentation, and when replacing the shingles didn't 100% work their team was right back out trouble shooting to find the root of the issue. With out roof and leak repaired her team got our ceiling and drywall back up and did their best to match the textures we had (3 different ones!) and even when i felt like the paint wasn't a 100% match they tried 4 times to match it to my liking which i was severely grateful for.

However, the best part of working with JSR Group is that they understand the frustration of filing Insurance / warranty claims. Our warranty company has tried every which way to deny us reimbursement by requiring an insane amount of documentation from the contractors down to the names of what was put on the wall and individual prices of shingles, etc. Liz never told us that she didn't want to do that or it was too much work to rewrite our break down to make it work for our claims. She is truly a gem and turned a disaster experience for us as first time home owners into an experience for us to learn and feel like there was a sense of community in tis new town. It was nice to know she had our back. I highly recommend them!“

“Very pleased with my experience. They were very prompt, extremely fair pricing and did a great job cleaning all my rugs.“