Integrity Cadillac offers a mixed experience, but the staff's dedication and the business's reputation for reliable work make it a worthwhile option for customers. The waiting area may lack comfort, but the staff, particularly Andrew, is generally helpful and provides attentive, explanatory service. Integrity Cadillac has serviced various vehicles, including oil changes, recalls, and engine installations, and is known for its reliable work. However, some customers have reported inconsistencies, such as not receiving a car wash after service, which can lead to issues like water spots. Despite these challenges, Integrity Cadillac's commitment to customer satisfaction, as evidenced by the staff's willingness to go the extra mile, such as paying for repairs out of pocket, has earned it a positive reputation in the Chattanooga community.
Working with Greg and Alex at Integrity Cadillac was hands down the easiest vehicle purchase I have ever made. I handled the entire transaction online, and the transparency from start to finish was remarkable. There were zero negotiating headaches, no surprise fees, and no pushy upsells. My buying situation involved a very complicated process, but Greg and Alex did not even bat an eye. They stepped up, navigated every hurdle without hesitation, and even offered delivery options to make things as seamless as possible. Their communication was top-tier during the deal, and they have remained extremely helpful and attentive even after the sale was finalized. If you want a… read full review
Aug 2026
5.0★★★★★
I was passing through Chattanooga as I was moving to Tampa from Chicago when my 2010 Cadillac CTS started having issues while idling and slowing down. I called the service department and they were happy to take a look. My concern was that it wasn't going to be safe taking it 9 hours to Tampa.
Caleb (I think his name was) was very polite and happy to take a look at the car. He checked the computer and gave some probably issues but nothing to be too concerned about. He understood the situation I was in and knew I wouldn't want to stay over the weekend. He reassured me that realistically, I could make it to Tampa. Nothing was really done, but Caleb reassured us, reviewed… read full review
Jul 2026
5.0★★★★★
Have had my vehicle serviced at Integrity Cadillac a number of times now and each time the service advisor Caleb Anderson has been incredibly nice and helpful. He always goes out of his way to keep me informed and does whatever he can to help. Would highly recommend Integrity to anyone I know solely based on my experiences with Caleb.
